Commercial Account Handling Team Leader
Commercial Account Handling Team Leader
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Job Description
Job Description
Job Title: Commercial Team Leader
Location: Berkshire
Full/Part Time: Hybrid Working
Salary: 50000K per annum
PURPOSE OF ROLE
Lawes are currently working with a highly regarded Insurance Broker who have an exciting a new opportunity for a Team Leader to join their team in Berkshire. The ideal candidate will need to have a strong background in the insurance industry excellent leadership skills and a passion for driving team performance and delivering outstanding service to clients.
Our client offers a flexible work pattern with only 3 days a week in the office and encourage all individuals to be client facing with a clear training programme in place.
RESPONSIBILITIES
- Supervise daily operations of the team to ensure targets and service levels are met or exceeded.
- Monitor and evaluate team performance providing coaching feedback and development plans.
- Handle complex queries and resolve escalations in a timely and professional manner.
- Ensure compliance with all regulatory and internal policies and procedures.
- Collaborate with senior management to implement strategic initiatives and process improvements.
- Prepare reports and analyse data to identify trends areas of improvement and success metrics.
- Motivate team members to maintain high levels of engagement and performance.
- Conduct regular team meetings and oneonones to communicate goals updates and expectations.
- Support recruitment onboarding and training of new team members.
ROLE REQUIREMENTS
- A minimum of 3 years experience of managing a team is essential
- Cert CII qualified or willing to work towards
- Good knowledge of Word Microsoft and other business tools would be an advantage
- Must have a very professional attitude & telephone manner
If you have the relevant experience or know someone that does please contact me now onor email us at
Employment Type
Full-Time
