Bilingual CSR - Cebu
Bilingual CSR - Cebu
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Salary Not Disclosed
1 Vacancy
Job Description
TASQ is looking for bilingual call center agents who are fluent in both Arabic and English for immediate onsite positions in Cebu City.
**Job Title: CUSTOMER SERVICE REPRESENTATIVE**
**Work Arrangement:** OnSite
**Work Schedule:** Flexible Shifts
**Key Responsibilities:**
Address incoming customer inquiries through phone email and chat regarding travel bookings itinerary changes cancellations and related services.
Provide thorough and accurate information about travel destinations accommodations transportation options and travel packages.
Assist clients in making reservations and bookings ensuring all information is accurate and complete.
Handle customer issues and complaints with empathy and efficiency escalating more complex cases to higherlevel support when necessary.
Stay updated on current travel industry trends regulations and company policies to effectively assist customers.
Follow up with clients to ensure their satisfaction with travel arrangements and address any feedback or concerns posttravel.
Collaborate with other departments such as sales and operations to meet customer needs and improve the overall travel experience.
**Qualifications:**
High school diploma or equivalent; an associates or bachelors degree is preferred.
A minimum of 2 years of experience in a BPO customer service role is REQUIRED.
Experience in customer service within the travel industry is a PLUS.
Exceptional communication skills in both Arabic and English.
**Benefits:**
Generous paid time off including holidays.
HMO health insurance (covering the employee plus one dependent).
Clear opportunities for career advancement within the company.
Competitive salary package.
Employment Type
Full Time
