Service Support Engineer-Raman
Service Support Engineer-Raman
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1 Vacancy
Job Description
Job Description
Renishaw is a global technology company with core skills in measurement motion control healthcare spectroscopy and manufacturing. We are looking to recruit a Service and Support Engineer to be located at our West Dundee site in Illinois to install service and maintain our range of analytical Raman spectroscopy equipment in the North American region.
This is an excellent opportunity to use your technical knowledge along with interpersonal skills to deliver service advice and support which includes installation maintenance and repair of Renishaws spectroscopy products. You will help ensure coverage of our customer base and maintain Renishaws reputation for high quality service and response
Principal Duties & Responsibilities
- Installation and service of Raman spectroscopy instrumentation and accessories in the USA Canada and Mexico
- System fault finding diagnostics and repairs
- Providing email and telephone technical support to our customers including resolution of technical queries and complaints
- Customer training on instrument use and routine maintenance
- Scheduling of workload organization of customer visits and associated travel
- Maintain regular and professional communication with customers throughout service events including schedule status and cost
- Ensure correct presentation professional approach and working practice is executed working towards a first fix and always maintaining a customer focus
- Travel up to 75
- Other Duties as Assigned or Requested
Qualifications
Education and Experience: Minimum
- An established technical background in electronics optical or mechanical engineering (Or associated disciplines)
- Good communication skills and the ability to build relationships quickly and effectively
- Demonstrate an ability to troubleshoot repair and provide qualification services.
- Strong interpersonal skills a team player with a customer satisfaction focus.
- Good time management skills
- Professional outlook smart and presentable
- The ability to remain confident in customer facing environments
- This position may require the use of and access to ITAR controlled data. The applicant must demonstrate eligibility to use and access such ITAR controlled data. The purpose of this requirement is to ensure compliance with U.S. export control laws.
Education and Experience: Preferred
- Bachelor of Science in Mechanical Engineering or Engineering Technology equivalent Electrical Mechanical or Optical Engineering or professional equivalent 35 years of experience)
- It would be an advantage to have knowledge of spectroscopic techniques microscopy material science analytical measurements or systems engineering and to have previous technical support experience. However product training and if required spectroscopy and microscopy techniques training will be provided.
Knowledge Skills and Abilities Competencies
- Understanding of electronic optical and mechanical principles
- An organized and logical approach to troubleshooting complex optomechanical systems
- Competence with Windowbased computer systems
- Manual dexterity with the physical ability to install and align optical systems in a laboratory environment
- Ability to work independently and with minimal supervision
- Good timemanagement and commitment to completing assigned work
- Strong Interpersonal skills
- Verbal
- Written
- Conflictmanagement
- Strong Interpersonal skills
- Verbal
- Written
- Conflictmanagement
Compensation Range (Annual)
- Up to $85000(depending on level and location)
In an effort to comply with local legislation as well as to provide greater transparency to candidates regarding cash compensation Renishaw sets standard pay ranges for all roles as established by job function level and geographic location. Final offer amounts are determined by multiple factors including candidate experience and expertise as well as geographic location and may vary from the amounts listed above.
Equal opportunity employer. This company considers candidates regardless of race color religion sex sexual orientation gender identity national origin disability or veteran status. Affirmative action employer of minorities females veterans and individuals with disabilities.
Benefits
Renishaw offers a competitive comprehensive benefits package for employees including health dental and vision benefits a 401K plan with company match flexible spending accounts life insurance short and longterm disability vacation and personal time paid company holidays and an employee assistance program.
Employment Type:
RegularTime Type:
Full timeRequisition Number:
R8136 Service & Support EngineerRaman (Open)Reasonable Accommodation:
If you need any assistance seeking a job opportunity at Renishaw or if you require reasonable accommodation with the application process please callor contact us at .
Employment Type
Full-Time
