Guest Experience Liaison Seasonal - Hotel del Coronado Curio Collection by Hilton
Guest Experience Liaison Seasonal - Hotel del Coronado Curio Collection by Hilton
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The iconic Hotel del Coronadois looking for aGuest Experience Liaison to join the team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion the resort is more stunning than ever.
Located on Coronado Island just minutes from Downtown San Diego this 28acre property was built in 1888 and has over 750 rooms cottages and villas with 65000 square feet of banquet space and 10 food and beverage outlets. This includes 4 restaurants 2 bars a food truck marketplace ice cream shop and inroom dining.
Want to learn more Hotel Website Facebook Instagram Pinterest
Classification: Seasonal
Shift: Various must be available to weekdays weekends and holidays.
Pay Rate:The pay rate for this role is $18.90 and is based on applicable and specialized experience and location.
What will I be doing
- Approach all encounters with guests employees and members in a professional and personalized manner; Maintain high standards of personal appearance and grooming outlined by the grooming policy; Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient operations in all areas.
- Follow up on all guest challenges to ensure complete guest satisfaction during and post Stay; Coordinate amenity programs: return guest children and pets; Ensure all guest challenges are entered into the guest profiles; Set traces for VIP amenities and coordinate distribution with respective departments.
- Walk VIP arrival rooms prior to check in ensure amenities have been delivered and set up correctly special requests have been fulfilled; Coordinate with Guest Service Manager the arrival departure and special needs of VIP guests; Prepare VIP arrival folder (keys precut personalized business cards).
- Meet and greet VIP guest curbside and escort to guestroom; Wish farewell to departing VIPs and escort outside the hotel; Identify and solicit potential new Del members; Must be able to maintain the confidentiality of all guest and member information and pertinent hotel data as well as the security of high profile guests or members in accordance with hotel standards; Must be able to meet deadlines and coordinate among departments the delivery of quality amenities to guests; Offer to handle special arrangements during guest stay; coordinate future visits.
- Identify Opportunities for upgrades for VIP guests; Work directly with Reservations and Front Office staff (Rooms Division) to block upcoming VIP arrivals; Cater to VIP guests specific needs and attention to detail when planning their special day/event; Maintain consistent and effective flow of communication between shifts among management and colleagues; Direct the guest flow of foot traffic in lobby and around property; Other duties as assigned.
Reporting to the Guest Relations Manager the Guest Experience Liaison GEL primary responsibility is to improve the guests experience through continued interaction with all guests and liaise with the Rooms
Division and Food and Beverage teams. The GEL is a key member of our Guest Relations team and willenable the department to achieve the departmental goals of creating Guests for life. The GEL holds accountability for instilling consistency of hotel standards as well as generating and promoting ideas toenhance the guests experience.
EOE/AA/Disabled/Veterans
What are we looking for
The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation.
Ability to understand and follow written and or verbal instructions.
Ability to effectively deal with internal and external customers some of whom will require high levels of patience tact and diplomacy to defuse anger and collect accurate information.
Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
Ability to stand walk and/or sit and continuously perform essential job functions.
Sufficient manual dexterity in one hand to be able to load and unload luggage.
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
- BestinClass Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
* Available benefits may vary depending upon propertyspecific terms and conditions of employment.
Employment Type
Full-Time
