Front Desk Associate
Front Desk Associate
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1 Vacancy
Job Description
Hotel:
Normal Marriott201 Broadway AveNormal IL 61761Front Desk AssociateFull timeStarting Compensation
$15.75Expected Job Closing Date:
Compensation is determined based on a variety of factors including experience skills qualifications and the specific location of the role. Actual pay may differ depending on these factors.
Atrium SPIRIT Where teamwork passion & appreciation ignites service excellence.
Whats In It For You
The Atrium SPIRIT is a belief in the power of Service Perseverance Inclusion Respect Innovation and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences work together to overcome challenges and are passionate about positively impacting those around us.
- Career Growth & Learning 40 of our management hires are internal promotions!
- Get Paid When You Need It Daily Pay option available.
- Invest in Your Future 401k plan with company match.
- Comprehensive Health Coverage Medical dental and vision insurance options.
- Paid Time Off/Vacation Holiday Enjoy exclusive Atrium Traveler discounts to explore new destinations.
Job Description
At Atrium Hospitality we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests.
We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in registering guests the Front Desk Agent is a source of knowledge for the guest for everything about the hotel its amenities and the local area.
If you enjoy engaging with people from all over the world and making meaningful connections as well as taking steps to WOW people we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a worldclass property.
This role plays an important part in our culture:
Service:
- Provide exceptional customer service by being engaging and taking sincere interest
- Check guests in ensuring proper credit is received special requests are noted and fulfilled and accurate information is established
- You will assist guests with sending and receiving faxes packages and mail
Perseverance:
- Help to resolve problems through recovery when things arent quite right
Inclusion:
- You will be committed to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all at every level of the organization.
Respect:
- You will value everyones contribution to the team and we will value your contribution as a key part of our success
Innovation:
- You will look for ways to become an expert on the local area being able to answer inquires pertaining to hotel services registration shopping dining and traveldirections
Teamwork:
- As needed fulfill all job responsibilities expected of Shuttle Driver and ConciergeAttendant
- Interact with hotel/resort staff in a professional manner assisting other departments with necessary information
What do we need from you to be successful in this role
- High school diploma or equivalent
- Customer service is our top priority consistently being awarded JD Powers Customer service awards. Being on our team means you have a strong desire to make an impact on other people
- This role interacts with guests and team members all day they must have excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality.
- The hotel operates off a Property Management System and the front desk agents work in that system all day long someone with the ability to pick up computer skills easily is necessary
- The front desk role is at the center of attention to all hotel guests and requires someone to be able to stand for the duration of the shift
- Hotels operate 24 hours a day 7 days a week. Our teams must be flexible with respect to working days early mornings evenings weekends and holidays.
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected Veteran status.
Notice of candidate Privacy Rights:
Required Experience:
IC
Employment Type
Full-Time
