FT Sales Associate Troy
FT Sales Associate Troy
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Job Description
Role Purpose:
Develop personal clientele and be instrumental in the development enhancement and success of the Jimmy Choo brand.
Roles and Responsibilities:
- Represent the brand through client interactions (instore and virtually) and act as a brand ambassador in the community
- Fulfill keyholder responsibilities (i.e. store opening and closing cash handling and financial responsibilities)
- Maintain a high level of product knowledge
- Provide prompt attentive and knowledgeable assistance to all clients and ensure the highest service standards are maintained at all times
- Sales standards
- Cash wrap standards
- Client book management
- Inventory management
- Customer and After Sales service
- Help clients make selections and assist in the tryon process
- Ensure compliance with all company policies procedures and directives
- Attendance / Reporting for Work (UltiPro) clocking in and out
- Navigating through UltiPro Portal
- Uniform and Grooming Standards
- Lunch and Afternoon Breaks
- Lockers
- Organization at the workplace
- Requests for Time Off: Benefits Sick Days Vacation Days Personal Days / Schedule Requests
- EndofDay Procedures (i.e. bag checks)
- Cultivate and maintain excellent Clientele relationships with consistent follow up as needed including:
- Phone calls and emails
- Thank you letters
- Shipping merchandise outoftown
- Maintain high productivity (consistently achieve and where possible exceed monthly sales targets)
- Proactively identify and pursue opportunities to achieve financial targets and increase sales
- Assist with inventory and special projects as needed
- Associates should be able to effectively cover Back of House as needed and perform various inventory as well as Shipping / Receiving tasks
- Ensure visual standards are maintained at all times
- Understand the terminology associated with Jimmy Choo shoes and accessories
- Be proficient with the register system(s)
- Merchandise product
Competencies:
- Functional / Technical Skills
- Integrity and Trust
- Customer Focus
- Approachability
- SelfMotivation and Action Orientation
- Attention to detail
- Results Focus (Drive for Results)
- Effective Communication
Skills / Specific Knowledge Required:
- Strong interpersonal and communications skills both verbal and written in English (other relevant languages are highly beneficial will depend on region)
- Able to operate effectively in various stressful situations while maintaining composure professionalism and servicedriven attitude
- Excellent selling and customer service skills
- Excellent ability to multitask and prioritize
- Strong teamworking skills
- Strong organization and timemanagement skills
- Strong independent work ethic
- Problem management and resolution skills
- Solid understanding of retail store operations associated processes and tools
- Technology skills specifically related to POS / CRM operation are a plus
- Ability to clientele effectively build the business and expand customer base (established clientele following is preferred)
- Strong industry knowledge and brand awareness
Professional Experience:
- 25 years of luxury retail experience with established clientele
Academic Qualifications:
- High school diploma
- College degree preferred
Personal Attributes:
- Passion for sales footwear and accessories
- Fast learning curiosity and a good degree of selfmotivation
- Adaptable to a fastpaced sales environment
- Works well in a teamoriented environment
- Able to also work alone with limited supervision
- Positive attitude and friendly spirit / approachable and easy to talk to
- Strong attention to detail with the ability to handle multiple tasks simultaneously
- Professionalism both in appearance and demeanor
- Proactive solicitation of input from others acceptance and use of feedback to improve performance
- Uncompromising integrity and adherence to organizational core values and all ethical standards / Possesses strong personal moral and ethical standards
- Proactive assumption of responsibility for selfdevelopment and seizure of opportunities for continuous improvement
- Dedication to meeting and where possible exceeding internal and external customer expectations
- Ability to establish a relationship / rapport with the customer and the broader store team gain trust and respect
- Takes initiative to cultivate and maintain client relationships
At Capri we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences.Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age sex sexual orientation gender identity genetic characteristics race color creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy or any other legallyrecognized protected basis prohibited by applicable law. M/D/F/V
At Capri Holdings Limited our commitment to inclusivity and accessibility begins with the candidate experience. If you require a reasonable accommodation for the interview or application process please contact our Diversity and Inclusion team at .
Required Experience:
IC
Employment Type
Full-Time
