Are you looking for an amazing job with daytime hours paid holidays and terrific benefits
Join the CTCU team! Community Trust Credit Union (CTCU) is looking for a Bilingual Digital Services Representative with customer service and sales backgrounds to work fulltime at our Gurnee office with the Digital Services team. We are looking for individuals just like you to be available Monday through Friday from 8:30am to 5:30pm and 8:30am to 1:30pm on Saturdays. Our fulltime employees usually work about 38 to 40 hours per week.
Digital Services Representative Qualifications and Experience:
The Bilingual Digital Services Representative is responsible for assisting members and potential members with questions related to products and services through various channels such as phone chat email and video chat. Assist in areas related to member service payments and digital services. Identify crosssell opportunities with intention to increase each members wallet share.
Basic Expectations for Digital Services Representative:
- Provide members and potential members with informed prompt professional and accurate service and support through various channels including phone email chat and video calls.
- Meet and exceed all Credit Union service standards with each member interaction.
- Process member transactions and documents with no errors
- Develop and maintain knowledge of all relevant policies and procedures to ensure compliance with applicable regulations.
Some of the things we look for in a Bilingual Digital Services Representative are:
- Able to communicate effectively via multiple channels (phone written via email/chat and video) in English and Spanish.
- Ability to provide top notch service with every member interaction including the ability to communicate promotions effectively.
- Previous sales experience and proven success in this environment.
- One to twelve months of similar or related experience.
- A high school education or GED.
- Ability to navigate/operate a PC in a Windows based system with ease.
Compensation & Benefits:
Budgeted starting hourly rate: $20.25/hour
This role is eligible for the following benefits:
Paid Time Off
- Generous Paid Time Off
- Health Time
- Personal/Birthday Day each year eligible after first year of employment
- Bereavement Time
Health/Medical Eligible first of the month following one full month of employment
- Medical insurance with HMO and PPO plans to choose from
- Dental and Vision insurance
- Flexible Spending Account
- Short and long term disability insurance life and AD&D insurance
- Tuition Reimbursement eligible after one full year of employment
Retirement Savings:
- 401(k) Retirement Savings Plan eligible to participate in after one full month of employment.
- Matching Contributions after 1000 hours of service 21 years of age and six months of employment. You may begin your contribution on the first pay period of the calendar quarter after one full month of employment. Entry is quarterly.
- Safe Harbor contributions. CTCU provides every eligible employee a contribution of 3 of compensation. In order to participate in the employer contributions under Safe Harbor you must be 21 years of age have 12 months of service and work at least 1000 hours during that 12 months. Safe Harbor funds are 100 vested and employees who have met eligibility requirements are eligible to receive the Safe Harbor contribution by completing one hour of service. Safe Harbor entry is semiannually.
Equal Opportunity Employer:
Community Trust Credit Union (CTCU) is an Equal Opportunity Employer. We fully comply with the requirements and spirit of the law regarding equal opportunity in all aspects of employment. CTCU ensures that there is no discrimination based on race ancestry color religion sex sexual orientation gender identity marital status pregnancy age national origin citizenship disability genetic information military status (including unfavorable discharge) criminal or arrest history (unless jobrelated) crime victim status or any other protected characteristic in recruitment selection training promotion termination or any other terms and conditions of employment.
At CTCU we are proud to foster an engaged and inclusive culture and remain committed to ensuring equal employment opportunities in all hiring and employment decisions. We are dedicated to providing access equal opportunity and reasonable accommodations for individuals with disabilities in our employment practices services programs and activities. If you require reasonable accommodation to participate in the job application or interview process please contact our Human Resources team at
As part of our hiring process Community Trust Credit Union (CTCU) requires a background check to ensure the safety and security of our employees members and operations. By submitting this application you consent to a comprehensive background check which may include but is not limited to criminal history employment verification credit history bondability education verification and reference checks. Any information obtained through the background check will be considered in relation to the job requirements and in accordance with applicable laws. CTCU is an Equal Opportunity Employer and will not discriminate against applicants based on the results of the background check unless it is jobrelated or prohibited by law.
Required Experience:
Unclear Seniority