Customer Success Operations Analyst
Customer Success Operations Analyst
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Job Description
Customer Success Operations Analyst
Were looking for a datasavvy and detailoriented individual to join our Customer Success team as an EntryLevel Customer Success Operations Analyst. This role is perfect for someone early in their career who wants to blend operational efficiency with data science principles to support a growing customer base. Youll help streamline success team workflows analyze customer behavior and drive insights that improve customer experience and retention.
In this role you will:
Collaborate with Customer Success Advisors (CAs) to analyze customer data and identify trends in product usage churn risk and expansion opportunities.
Build and maintain dashboards and reports in tools like Tableau Looker or Power BI to track customer health metrics and operational KPIs.
Assist in maintaining and optimizing Customer Success platforms (e.g. Gainsight Salesforce).
Create and manage workflows and playbooks that automate customer success processes.
Partner with Data and Product teams to surface actionable insights from customer feedback and usage data.
Run adhoc analyses using SQL Excel Python or R to answer strategic business questions.
Support quarterly business reviews (QBRs) by preparing datadriven materials and performance summaries.
Help standardize onboarding retention and renewal data tracking procedures.
The skills youll bring include:
Bachelors degree in Business Data Science Analytics Computer Science or a related field.
02 years of experience in a data analyst customer success operations or business analyst role (internships count!.
Strong Excel/Google Sheets skills; familiarity with SQL or Python/R is a plus.
Basic understanding of customer lifecycle metrics and SaaS business models.
Excellent written and verbal communication skills.
Curious analytical mindset with attention to detail and a proactive attitude.
Comfortable working in a fastpaced collaborative environment.
We know that the best ideas and solutions come from multidimensional teams. Thats because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact please dont be shy apply today.
About Rapid7
Rapid7 is creating a more secure digital future for all by helping organizations strengthen their security programs in the face of accelerating digital transformation. Our portfolio of bestinclass solutions empowers security professionals to manage risk and eliminate threats across the entire threat landscape from apps to the cloud to traditional infrastructure to the dark web. We foster open source communities and cuttingedge researchusing these insights to optimize our products and arm the global security community with the latest in attacker methods. Trusted by more than 10000 customers worldwide our industryleading solutions and services help businesses stay ahead of attackers ahead of the competition and futureready for whats next.
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All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or any other status protected by applicable national federal state or local law.
Required Experience:
IC
Employment Type
Full-Time
