DMV Customer Service Generalist
DMV Customer Service Generalist
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Job Description
Title: DMV Customer Service Generalist Christiansburg 04491
State Role Title: Admin and Office Spec III
Hiring Range: $41000
Pay Band: 3
Agency: Department of Motor Vehicles
Location:CHRISTIANSBURG CSC
Agency Website:
Recruitment Type: General Public G
Job Duties
Join the Virginia DMV Team in Christiansburg Customer Service Generalist Positions Available
Are you passionate about helping others and seeking a meaningful career with growth potential The Virginia Department of Motor Vehicles (DMV) seeks dedicated customerfocused professionals to join our Christiansburg Customer Service Center team. Were hiring a Customer Service Generalisteager to deliver toptier service and thrive in a fastpaced teamoriented environment.
What Youll Do
As a Customer Service Generalist youll be key in providing essential DMV services to Virginia residents. Responsibilities include:
Explaining DMV policies procedures and regulations clearly to customers
Issuing identification cards and processing various applications
Administering vision screenings driver knowledge exams and road tests
Handling vehicle registrations titles taxes fees and related services
Ensuring transactions are accurate and secure including handling cash and credit card payments
Comprehensive training is provided to support your success from day one.
The Virginia Department of Motor Vehicles (DMV) based in Richmond proudly serves over 6.2 million licensed drivers and ID cardholders and over8.4 million registered vehicles across the Commonwealth. Beyond individual customers DMV supports a wide range of partners including automobile dealers fuel tax clients rental agencies driving schools other government entities local municipalities and nonprofit organizations.
At DMV we are guided by our core valuesTrustworthiness Respect Accountability Integrity and Teamwork (TRAIT). These arent just words on a wallthey shape how we work connect and serve daily.
Minimum Qualifications
- Strong verbal and written communication skills to engage with diverse customers and stakeholders especially in highpressure environments.
- Proven ability to provide excellent customer service and resolve inquiries efficiently.
- Attention to detail for accurate processing and verification of transactions.
- Problemsolving skills for resolving customer issues in fastpaced environments.
- Computer literacy and proficiency in using Microsoft Office applications (e.g. Word Excel).
- Ability to read understand and interpret complex laws policies and DMV procedures.
- Ability to analyze and accurately apply DMV regulations and procedures to resolve customerspecific situations.
Additional Considerations
- Familiarity with DMV processes including policies and procedures related to licensing registration and titling.
- Understanding of public sector operations including government processes regulations and customer service protocols.
- Proven experience in customer service handling inquiries and resolving escalated customer issues
- Demonstrated administrative experience such as document processing data entry and maintaining records.
- Security Clearances: A criminal background check is required to ensure the integrity of DMV operations.
- Drivers License: Must possess and maintain a valid drivers license with fewer than 6 demerit points.
- Instructor Certification: Must be 21 years of age and maintain the instructor certification for administering road tests.
Special Instructions
You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.
Selected candidate(s) must complete the I9 Employment Eligibility Verification Form. DMV participates in EVerify.
All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprintbased criminal history check driver record check and background investigation if applicable.
As a condition of employment DMV will be alerted of any moving violation convictions including suspension of license.
Submission of an online application is required. DMV does not accept applications resumes cover letters etc. in any other format. When applying for jobs please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience so that your skills are assessed properly in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.
Contact Information
Name: DMV Employment
Phone:
Email:
In support of the Commonwealths commitment to inclusion we encourage individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Serviceconnected veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022 and February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.
Employment Type
Full-Time
