Customer Service Technician Part-Time - South Boston CSC

Title: Customer Service Technician (PartTime) South Boston CSC 02637 & 04211

State Role Title: Admin and Office Spec III

Hiring Range: $19.72 (Hourly/Wage)

Pay Band: 3

Agency: Department of Motor Vehicles

Location:SOUTH BOSTON CSC

Agency Website:

Recruitment Type: General Public G

Job Duties

Join the Virginia DMV Team in South Boston Customer Service Technician (Parttime) Positions Available

Are you passionate about helping others and seeking a meaningful career with growth potential The Virginia Department of Motor Vehicles (DMV) seeks dedicated customerfocused professionals to join our South Boston Customer Service Center team. Were hiring multipleCustomer Service Technicianseager to deliver toptier service and thrive in a fastpaced teamoriented environment.

What Youll Be Doing:

As a Customer Service Technician youll be the face of the DMV helping customers navigate important transactions and services. Your responsibilities may include:

• Clearly explaining DMV policies procedures and regulations.

• Issuing identification cards and processing customer applications

• Administering vision screenings knowledge exams and incar road tests

• Processing vehicle registrations titles tax and fee payments and other DMV services

Comprehensive training will be provided to set you up for success in your role.

We want to talk with you if you possess vital customer service and problemsolving skills are willing to learn and want a career with growth opportunities.

This wage position is limited to working no more than 1500 hours per agency during the 12 months of May 1 April 30 regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12 months. This wage position offers no state benefits.

The Virginia Department of Motor Vehicles (DMV) based in Richmond proudly serves over 6.2 million licensed drivers and ID cardholders and over8.4 million registered vehicles across the Commonwealth. Beyond individual customers DMV supports a wide range of partners including automobile dealers fuel tax clients rental agencies driving schools other government entities local municipalities and nonprofit organizations.

At DMV we are guided by our core valuesTrustworthiness Respect Accountability Integrity and Teamwork (TRAIT). These arent just words on a wallthey shape how we work connect and serve daily.

Minimum Qualifications

• Customer service experience working in a fastpaced environment.
• Experience using a personal computer or other automated systems.
• Excellent oral and written communication skills.
• Flexibility to work MF and Saturday.
• Strong organizational time management problemsolving and multitasking skills.
• Must have attention to detail accuracy and complete assignments on time.
• Driving records should have a point balance of less than six demerit points and no major convictions.
• Experience working in a team or group environment.
• Can lift 10 25 pounds

Additional Considerations

NA

Special Instructions

You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Selected candidate(s) must complete the I9 Employment Eligibility Verification Form. DMV participates in EVerify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprintbased criminal history check driver record check and background investigation if applicable.

As a condition of employment the DMV will be alerted of any convictions for moving violations including license suspension.

Submission of an online application is required. DMV does not accept applications resumes cover letters etc. in any other format. When applying for jobs please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience so that your skills are assessed properly in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone:

Email:

In support of the Commonwealths commitment to inclusion we encourage individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Serviceconnected veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022 and February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.