Support Engineer III Device OS Device OS
Support Engineer III Device OS Device OS
Posted on :
28-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
28-04-2025
Job Description
The Amazon Device OS team is looking for highenergy detailoriented and technicallysavvy Support Engineers to triage defects/tickets raised by testing teams on Amazons devices.
You begin to play a leadership role on your team by becoming a subject matter expert on one or more services. You own support activities for these services and regularly work with development teams to establish and improve service support. You operate with limited guidance from management and aggressively drive issues to resolution. You understand the business logic and architecture of your supported services that enable you to regularly resolve undocumented trouble tickets. You are able to read and understand complex application code and make approved code fixes to resolve support issues. You provide mentoring training documentation and tools to other Support Engineers to enable them to perform support activities. You regularly contribute to the creation and improvement of all support documentation. You may perform code builds and deployments communicating status regularly before during and after each deployment. You create and interpret metrics that measure support success and service performance. You help develop and refine operational policies and procedures used by your team and internal customers. You work on support projects that are large in scope and lead other Support Engineers on smaller projects. You participate fully and constructively in the planning of your teams work. You have the ability to write simple and efficient tools to improve operational efficiency. You contribute to design and development of support tools using software engineering best practices. You mentor other Support Engineers and are involved in hiring.
Key job responsibilities
Some of the key job functions of a Support Engineer III involved in defect triaging are:
Provide first level of support for handling Jiras tickets operational issues from production services
Provide engineering support of our incoming Jiras tickets including extensive troubleshooting and debugging with responsibilities covering multiple product lines.
Handson experience in Unix or any scripting language
Will work with limited guidance and will act as a SME on the services owned
Understand the business logic and architecture of your supported services that enable you to regularly resolve undocumented trouble tickets
Understand complex application code and make approved code fixes to resolve support issues. Interface with other teams to resolve defects and show strong ownership of issues
Become very familiar with the use of monitoring dashboards and applications and use them to determine service issues.
May perform code builds and deployments communicating status regularly before during and after each deployment
You may Audit the work of Support Engineer Is and your peers identify key areas and work with the team to eliminate the gaps
Make changes to existing scripts with code reviews and come up with new tools/ scripts to reduce manual efforts
Help develop and refine operational policies and procedures used by your team and internal customers.
Requires detailed understanding of the components or features of the product owned. Drives changes with data and contributes to the overall success of the team/project
Have the ability to write simple and efficient tools to improve operational efficiency.
Evaluate the training needs for your team regularly work with development teams with QA/ TPM stakeholders and other Support Engineers to improve documentation procedures and tools
Communicate clearly and effectively with stakeholders. Always tend to overcommunicate and overdocument
A day in the life
Typically SE will provide operational and initial debugging support to CI (continuous itegration)/SCM Dev Teams. Team investigates failures that may arise during the CI Process (Build Flash Test) in the CI Live and CI STU environments. Additionally in the CI STU (Safe to Use) environment SE is responsible for developing rules for tests that apply STU promotions on software builds as well as identifying and debugging any issues that may arise during the CI STU test runs and managing promotions on SW builds.
2 years of software development or 2 years of technical support experience
Experience scripting in modern program languages
Experience troubleshooting and debugging technical systems
Knowledge of web services distributed systems and web application development
Experience troubleshooting & maintaining hardware & software RAID
Experience with REST web services XML JSON
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
You begin to play a leadership role on your team by becoming a subject matter expert on one or more services. You own support activities for these services and regularly work with development teams to establish and improve service support. You operate with limited guidance from management and aggressively drive issues to resolution. You understand the business logic and architecture of your supported services that enable you to regularly resolve undocumented trouble tickets. You are able to read and understand complex application code and make approved code fixes to resolve support issues. You provide mentoring training documentation and tools to other Support Engineers to enable them to perform support activities. You regularly contribute to the creation and improvement of all support documentation. You may perform code builds and deployments communicating status regularly before during and after each deployment. You create and interpret metrics that measure support success and service performance. You help develop and refine operational policies and procedures used by your team and internal customers. You work on support projects that are large in scope and lead other Support Engineers on smaller projects. You participate fully and constructively in the planning of your teams work. You have the ability to write simple and efficient tools to improve operational efficiency. You contribute to design and development of support tools using software engineering best practices. You mentor other Support Engineers and are involved in hiring.
Key job responsibilities
Some of the key job functions of a Support Engineer III involved in defect triaging are:
Provide first level of support for handling Jiras tickets operational issues from production services
Provide engineering support of our incoming Jiras tickets including extensive troubleshooting and debugging with responsibilities covering multiple product lines.
Handson experience in Unix or any scripting language
Will work with limited guidance and will act as a SME on the services owned
Understand the business logic and architecture of your supported services that enable you to regularly resolve undocumented trouble tickets
Understand complex application code and make approved code fixes to resolve support issues. Interface with other teams to resolve defects and show strong ownership of issues
Become very familiar with the use of monitoring dashboards and applications and use them to determine service issues.
May perform code builds and deployments communicating status regularly before during and after each deployment
You may Audit the work of Support Engineer Is and your peers identify key areas and work with the team to eliminate the gaps
Make changes to existing scripts with code reviews and come up with new tools/ scripts to reduce manual efforts
Help develop and refine operational policies and procedures used by your team and internal customers.
Requires detailed understanding of the components or features of the product owned. Drives changes with data and contributes to the overall success of the team/project
Have the ability to write simple and efficient tools to improve operational efficiency.
Evaluate the training needs for your team regularly work with development teams with QA/ TPM stakeholders and other Support Engineers to improve documentation procedures and tools
Communicate clearly and effectively with stakeholders. Always tend to overcommunicate and overdocument
A day in the life
Typically SE will provide operational and initial debugging support to CI (continuous itegration)/SCM Dev Teams. Team investigates failures that may arise during the CI Process (Build Flash Test) in the CI Live and CI STU environments. Additionally in the CI STU (Safe to Use) environment SE is responsible for developing rules for tests that apply STU promotions on software builds as well as identifying and debugging any issues that may arise during the CI STU test runs and managing promotions on SW builds.
2 years of software development or 2 years of technical support experience
Experience scripting in modern program languages
Experience troubleshooting and debugging technical systems
Knowledge of web services distributed systems and web application development
Experience troubleshooting & maintaining hardware & software RAID
Experience with REST web services XML JSON
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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