MW Components in Logansport IN is looking for a Customer Service Representative to join our team!
Job Summary:
Establish and maintain customer relationship(s) and customer orders/releases. Responsible for processing orders quotations returns credits invoices and other shipping documents. Facilitate billing invoicing and pack slip creation for inhouse branded retail products. Performs varied and diverse office clerical duties.
JOB DUTIES:
- Be the voice of the customer.
- Manage customer purchase orders and releases.
- Maintain accurate customer backlog.
- Resolve customer conflict in a clear and professional manner.
- Clearly communicate updates to customers in a timely manner.
- Approve and process daily invoices and post to the general ledger.
- Process emergency orders.
- Effective working with cross functional teams to achieve goals and objectives.
- Process of credit card payments issuing credit and handling refunds for drop ship customers.
- Process the billing invoicing and coordinating of export information for drop ship and house account shipments.
- Review Purchase Orders to ensure accuracy with respect to the quote and deliver to Supply Chain team in a timely manner.
- Execute contract maintenance and inform customers of pricing contract changes.
- Assist in obtaining necessary information from the applicable system used for pricing and sales analysis bid preparation sales reporting and special projects.
- Coordination with Quality to ensure customer requests for PPAPs ISIRs or special certifications and labeling.
- Other duties as assigned.
QUALIFICATIONS: