Patient Access Associate On-Site H
Patient Access Associate On-Site H
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Job Description
Current Employees:
If you are a current Staff Faculty or Temporary employee at the University of Miami please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet please review this tip sheet.
The University of Miami/UHealth Department of Clinical Access has an exciting opportunity for a fulltime Patient Access Associate.
Core Job Summary:
The Patient Access Associate (OnSite) projects a professional and welcoming demeanor and welcomes visitors (i.e. vendors customers patients staff students etc. to the department by promptly greeting them in person or on the telephone and answering or referring their inquiries appropriately. The Patient Access Associate (OnSite) serves as the first point of contact for patients and customers entering facility/department and interfaces effectively with all members of the healthcare team keeping patients informed of any delays
Core Responsibilities:
Greets visitors to the department and directs them to their requested destination.
Answers incoming calls and places outgoing calls in a timely and efficient manner while providing exceptional customer service to further a positive institutional image.
Responds to general questions and inquiries forwards nonroutine requests to appropriate staff for handling.
Assists with general administrative task such as sorting departmental mail faxes troubleshooting office equipment etc.
Maintains department directories and visitation logs.
Maintains a tidy and clean reception area.
Places orders for department supplies as requested by department leadership.
Projects a professional appearance and pleasant demeanor creating a welcoming atmosphere.
Adheres to University and unitlevel policies and procedures and safeguards University assets.
Department Specific Functions:
Serves as the first point of contact for patients and customers entering facility/department.
Projects a welcoming professional demeanor and promptly greets and provides assistance by responding to routine questions and wayfinding information.
Interacts and works effectively with patients of all ages and the healthcare team to ensure a favorable first impression and positive patient/customer experience.
Obtains patient identification and compares against information in EMR to properly identify patient before marking as present.
Assists patients in navigating selfserve kiosks.
Queues patients for checkin/out. Identifies patients arriving late and communicates with clinical team.
Confirms patient identity and places wristband on patients.
Identifies patients at risk of falls and places appropriate wristband.
Provides updates to patients waiting in reception area.
Interfaces effectively with all members of the healthcare team and keeps patients informed of any delays.
This list of duties and responsibilities is not intended to be allinclusive and may be expanded to include other duties or responsibilities as necessary.
Department Specific Qualifications:
High School diploma or equivalent
Customer service experience preferred
Knowledge Skills and Attitudes:
Tier 1 essential worker that provides critical functions that cannot be paused in traditional and nontraditional healthcare settings.
Subject to potential contact/exposure to patients who can transmit contagious diseases.
Able to be available 30 minutes prior to opening and after clinic ends which fluctuates depending on clinic and provider in addition to weekends evenings holidays and during disastrous events (e.g. hurricanes pandemics etc.
Able to float and provide coverage without advance notice based on daily organizational needs including working in offsite locations tents or having to come onsite if working remotely.
Onsite presence is required to fulfill role regarded as vital in the delivery of healthcare services regardless of environmental conditions.
Adherence to punctuality and attendance standards remaining flexible to meet departmental needs and ensure appropriate clinic flow.
Ability to navigate multiple systems and independently service patients promptly in a fast paced constantly changing environment.
Knowledge of health care regulatory guidelines and compliance including but not limited to: OSHA HIPAA JC AHCA EMTALA and CMS.
Ability to recognize analyze solve and deescalate issues that may arise during workday by applying sound judgement and critical thinking.
Strong telephone contact handling skills and active listening.
Ability to adapt/respond to different types of situations and personalities.
Excellent communication and presentation skills.
Ability to prioritize and manage time effectively.
Any relevant education certifications and/or work experience may be considered.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical dental tuition remission and more.
UHealthUniversity of Miami Health System South Floridas only universitybased health system provides leadingedge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center we are proud to serve South Florida Latin America and the Caribbean. Our physicians represent more than 100 specialties and subspecialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching research and patient care. Were the challenge youve been looking for.
The University of Miami is an Equal Opportunity Employer Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full timeEmployee Type:
StaffPay Grade:
H2Required Experience:
IC
Employment Type
Full-Time
