US Employer Portfolio Strategic Planning Lead - Cigna Healthcare - Hybrid

GENERAL PURPOSE:

Portfolio Management is a way to bridge the gap between strategy and implementation. The U.S. Employer Portfolio Strategic Planning Lead role will be responsible for supporting leadership with the planning and organization of business strategy priorities and goals. The role will be engaging with multiple stakeholders to plan and deliver strategic crossfunctional initiatives. Working closely with leadership this role serves as the voice of program/project for U.S. Employer project feasibility impact assessments and estimation ensuring all impacts are captured and accounted for in the timeframes needed. They will align on cross function assessment status addresses risk/issues project estimate and value alignment. The ideal candidate will not only manage business processes but also actively influence strategic intent. The successful candidate for this role will be a selfstarter intellectually curious and bring the ability to transform various developments and actions into a synthesized set of business updates and strategies for a senior executivelevel audience.

In addition they may support the Change Management process and will work with the project team and organizational leaders to ensure adoption utilization and proficiency of the changes that impact employees in the organization to increase benefit realization value creation ROI and the achievement of results and outcomes. This includes oversight and leadership of all process change management and impacted team activities. This person will focus on the people side of change. The primary responsibility will be creating and implementing change management strategies and plans that maximize stakeholder adoption and usage while minimizing resistance.

RESPONSIBILITIES:

Portfolio Management U.S. Employer

• Serves as a critical business partner and advisor to the Senior Leadership teams for our U.S. Employer initiatives working in close partnership with Technology and Finance.

• Once portfolio decisions are made supports resource planning and ensures readiness.

• Acts as a connector to ensure business initiatives are prioritized addressed and escalated appropriately provide strategic guidance align with the leadership team and drive the appropriate flow of decisions and information in furtherance of strategy .

• Aligning first with leadership the Portfolio role represents U.S. Employer business in portfolio and prioritization activity where appropriate.

• Drives and is accountable for the of annual portfolio strategic Kick off and roadmap activities.

• Supports the development of portfolio business strategy priorities and goals.

• Supports prioritization of the strategic initiatives within the portfolio and the associated capacity planning requirements for the business by providing the necessary information to leadership to make the right decisions.

• Point of escalation if risks/issues cannot be resolved within the cross functional partners.

• Performing postmortems relative to U.S. Employer Portfolio Strategy and Intake outcomes.

• Support coordination/curation of portfolio management process responsible for ongoing implementation adherence revisions etc. Participates in team meetings strategic areas of focus across the team and governance in partnership with the leadership team. Continuously improve management practices to enable communication collaboration and shared accountability for success.

• Partner with the Delivery teams to ensure alignment to the portfolio management process strategy development / translation process and portfolio management process.

• Owns leadership and crossfunctional forums /meeting management including agenda setting facilitation and action item resolution.

• Partners very closely with leadership and Communications team on overall communication strategy related to portfolio status. Assists in the content creation for key communication materials to be used internally and externally.

• Ensures consistent presentation of the project in all media including presentations Web sites memos speeches print etc.

• Support the development of executive audience materials as required leveraging SMEs and Communication partners.

Impact & Feasibility Assessment

• For all high priority requests with business and technology impacts this role will be responsible for assessing impacts supporting prioritizing and scoping various projects/programs.

• Demonstrate the ability to take initiative and act with urgency accountability and integrity.

• Experience in broad operational functions and ability to identify connectivity points and synergies across crossfunctional requests.

• Facilitate and steer discussions where little to no context may be available in pursuit of clearly defined next steps and/or solutions.

• Skilled in influencing and negotiating with ability to successfully engage and interact with partners across various leadership levels.

• Demonstrate courage and be comfortable with addressing problems and having difficult conversations.

• Experience in project management process improvement change management and Agile methodologies.

• Develop and maintain relationships with business partners including working collaboratively on projects and pilots within U.S. Employer organization and across multiple business and technology units.

Process Change Management:

• Design develop and implement change management strategies and plans.

• Supervises of activities related to organizational change management and end user readiness.

• Manages resolution of potential organizational obstacles.

• Communicates and educates the user community on administrative system progress objectives and requirements to include a means by which to evaluate and ensure organizational readiness.

• Works with process teams to ensure that new design elements are being appropriately communicated to the organization and effectively incorporated into end user training content.

• Perform/assess Stakeholder and change impact analysis identifying potential project impacts/risks.

• Identify and anticipate organizational challenges and/or resistance; develop risk mitigation plan.

• Spearhead initiatives to develop employees understanding and acceptance of impacts on specific job roles policies technology impacts and business practices.

• Work with teams to ensure that new process and technology design elements are being appropriately communicated to the organization.

QUALIFICATIONS:

• Bachelors degree and 5 years of related work experience required; prior experience leading management processes for a business unit preferred.

• SAFe Agile Methodology certification and/or PMP Project Management Certification preferred.

• Strong Change Management discipline and components of Change Management.

• Experience in health care required.

• Expertise in the Cigna organization business processes and workflows to facilitate of initiatives preferred.

• Ability to work effectively in a dynamic and rapidly changing teambased heavily matrixed environment.

• Experience driving resultsoriented work with demonstrated project management skills.

• Strong analytic and decisionmaking abilities.

• Ability to foster collaboration value other perspectives and gain support and buyin for portfolio strategies.

• Problem solving and root cause identification skills.

• Excellent oral written presentation and communication skills.

• Can convey complex information in an understandable way to various audiences.

• Strong business acumen with proven ability to leverage knowledge base to quickly come up to speed in new business areas and new types of projects.

• Proven ability to develop strong working relationships and establish a high level of credibility across lines of business and organizational levels.

• Demonstrated ability to rally support around vision & strategy.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy balanced and feel secure. Thats why youll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment youll be offered several healthrelated benefits including medical vision dental and wellbeing and behavioral health programs. We also offer 401(k) with company match company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs visit Life at Cigna Group.

About Cigna Healthcare