Manager Safety Operations Center
Manager Safety Operations Center
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Job Description
About Blackline Safety:
Blackline Safety is a global leader in connected safety technology driving innovation to protect lives and improve workplace safety. Our advanced safety solutions cuttingedge technology and dedicated team ensure we deliver industryleading services to our clients worldwide.
Role Overview:
As the Manager Safety Operations Center you will play a key leadership role in ensuring the efficient and effective operation of our Safety Operations Center. This role demands strong technical expertise exceptional communication skills and strategic problemsolving to support operational excellence and customer satisfaction.
Key Responsibilities:
Recruitment & Talent Assessment
- Conduct indepth interviews with candidates across various platforms (inperson phone and virtual).
- Evaluate language proficiency and technical competencies to ensure toptier talent acquisition.
Scheduling & Payroll Administration
- Assist Manager Specialists with scheduling to ensure continuous coverage and compliance.
- Manage payroll processing for the department with accuracy and efficiency.
Operational Excellence
- Provide leadership support to Monitoring Services Shift Leads and Training addressing operational challenges and delivering realtime solutions.
- Ability to own projects and work through them from infancy to end of life. Ensure the office space is in working order submit any defects or improvements needed
- Assist Frenchspeaking customers ensuring superior service delivery in meetings protocol and inquiry resolution.
- Develop and deliver highimpact presentations and contribute to crossfunctional meetings with Sales and other teams as required.
- Review refine and implement operational processes to enhance efficiency and effectiveness.
Technical Operations & Troubleshooting
- Analyze and monitor operational data including monitoring logs reports and alerts to ensure accuracy and identify trends and efficiencies.
- Act as the primary liaison between customers and technical teams during system interruptions leading notifications and troubleshooting efforts.
- Manage and maintain our phone system and internal system to ensure seamless operation and user accessibility. This includes troubleshooting technical issues assisting users with system navigation optimizing functionality and coordinating with relevant teams to enhance efficiency.
- Collaborate with crossfunctional teams to implement protocols investigations and drills ensuring technical readiness and reliability.
Meetings & Leadership
- Facilitate structured communication channels through weekly monthly and semiannual team meetings.
- Provide clear updates on activities challenges and performance expectations.
- Coordinate with internal departments such as Software Implementation and Customer Care to align strategies and goals.
- Maintain a positive inclusive work culture and drive team engagement.
Data Analysis & Reporting
- Generate analyze and interpret reports to provide actionable insights and recommendations.
- Track key performance metrics ensuring continuous improvement in operational performance and compliance goals.
CustomerCentric Problem Solving
- Address escalated customer issues with timely tailored responses and recommendations.
- Deliver innovative solutions while maintaining high service standards.
Qualifications & Expertise:
- Technical Proficiency: Advanced understanding of operational systems troubleshooting and data analytics.
- Leadership Experience: Demonstrated success in managing highperforming teams in dynamic environments.
- Communication Skills: Strong written and verbal communication including fluency in English and French is required.
- ProblemSolving Ability: Proficient in analyzing complex scenarios and implementing strategic solutions.
- Organizational Skills: Exceptional multitasking abilities ensuring accuracy and attention to detail.
- Work/life balance: This role may not always be traditional hours/days due to the nature of our business. The successful candidate will be required to be flexible with timings as well be able to manage system interruptions outside of work hours on rare occasions.
Why Join Us
- Competitive remuneration and benefits package.
- Opportunity to lead a team and create impactful moments.
- A collaborative safety critical work environment committed to ensuring all users return home safe at the end of their shift.
About Blackline Safety
Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas complex indoor facilities and the remote reaches of our planet. Blacklines products are used to keep people safe in the event of falls missed checkins mandowns and exposure to explosive or toxic gas. Our design development sales marketing support and production are all performed inhouse at our headquarters in Calgary AB. Blackline Safety is a publiclytraded company (TSX: BLN). To learn more about our company visit
Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants regardless of age religion race color ancestry gender gender identity or expression disability national origin race or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.
Disclaimer
Please be advised that Blackline Safety does not request payment or personal financial information at any stage of the recruitment process. Be cautious of any unsolicited job offers or communications that appear suspicious.
Required Experience:
Manager
Employment Type
Full-Time
