Lead Product Designer
Lead Product Designer
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Job Description
At Capital One we think big and do bigger things. We were the first company to develop and offer mass customization and personalization of credit card auto loans and other financial services products and we have been innovating relentlessly ever since.
Still founderled by Chairman and CEO Richard Fairbank we dare to dream disrupt and deliver a better way for our customers the financial industry and for each other. Our goal is simple bring ingenuity simplicity and humanity to an industry ripe for change.
The Design team at Capital One is at the forefront of enriching our customers digital and physical experiences. We champion a thriving environment of collaboration authenticity and healthy critique in which we honor diversity of thought create a culture of belonging and elevate one another. If youre an innovator and storyteller who embraces an environment where you can experiment and learn we would love to hear from you.
We are currently seeking a Lead Product Designer to join our team in a primarily handson role. We are passionate about advocating for user needs and delivering worldclass products that redefine our customers daytoday activities.
What Youll Do:
As a Lead Product Designer youll be asked to handle responsibilities including:
Strategy & Planning
Collaborating with technology product and business teams to uncover customer and business needs then translating them into intuitive and engaging digital experiences
Translating complex ideas into understandable concepts that evolve and enhance the product experience
Engaging in portfolio prioritization to help set the strategy and product road map for the team
Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition
Advocating for the customer through humancentered design methods including: discovery research sketch sessions and user testing
Championing prioritization of design centered product enhancements grounded in research and analysis
Working with partners and teams across various geographies
Embracing and advocating for an experience mindset
Leading & Coaching Teams
Guiding crossfunctional partners in strategy research alignment analysis design critiques and design tasks
Navigating conflict resolution within your team as well as within projects teams and partner relationships
Discovering & Delivering
Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities
Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
Driving endtoend product design by:
Working with researchers to understand customer needs and define opportunities through usability and empathy studies
Framing problems defining insights and designing new methodologies/practices to serve customer needs
Creating process and user flows wireframes journey maps and interaction models resulting in low to high fidelity prototypes
Planning and facilitating workshops with internal and external stakeholders to align with business needs
Designing within existing and creating new standards to contribute to our internal design system best practices and guidelines
Storytelling and presenting visual concepts to various stakeholders
Creating high fidelity design assets for acceptance development and delivery to market in partnership with technology colleagues
Managing & Supporting
Drive and own the design workstream while contributing to the endtoend design process
Collaborate closely with product and tech teams to gather and refine requirements ensuring alignment with overall project goals
Actively monitor and anticipate future roadmap items and prepare the design team for upcoming work and identifying potential challenges
Anticipate and address potential blockers by collaborating with crossfunctional teams
Maintain open lines of communication with product managers and leadership to advocate for design needs and timelines
Engage with product leaders to get clarity on project timelines ensuring design deliverables are aligned with development schedules
Continuously iterate on designs throughout the week based on team discussions feedback and evolving project needs
Refine and adjust designs after handoff to engineering accommodating technical constraints and timeline adjustments
Basic Qualifications
At least 8 years of experience in Product design
Preferred Qualifications
Bachelors degree in engineering or a related field
Advanced degree in UX design HCI or related design fields
At least 5 years of experience designing for data product & B2B SaaS experiences
At least 5 years of experience in working with a variety of business partners and delivering outcomes
At least 5 years of experience with design and prototyping tools such as Figma
At least 2 years of familiarity with working and contributing to an established design system
At this time Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy childbirth or related medical conditions) race color age national origin religion disability genetic information marital status sexual orientation gender identity gender reassignment citizenship immigration status protected veteran status or any other basis prohibited under applicable federal state or local law. Capital One promotes a drugfree workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23A of the New York Correction Law; San Francisco California Police Code Article 49 Sections; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for thirdparty products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Employment Type
Full-Time
