Manager Store in Store

At TMobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package this is Total Rewards. Employees enjoy multiple wealthbuilding opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free yearround money coaches. Thats how were UNSTOPPABLE for our employees!

Job Overview
The StoreinStore Manager is an integral part of the Retail Team responsible for bringing the TMobile brand to life within StoreinStore partner locations where active customer engagement is crucial for success. They
lead a team of Mobile Experts StoreinStore who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a hightraffic environment where technology innovations customer needs and the Retail experience are continuously evolving. The StoreinStore Manager leads the sales team to excel at building and deepening relationships with customers through meaningful interactions. They Do it the Right Way and are skilled at identifying customer needs and are passionate about educating demonstrating and recommending solutions to provide exceptional customer experiences while meeting performance goals and objectives.

Job Responsibilities:

• Leadership: Responsible for infusing every Mobile Expert StoreinStore with a passion for its customers by thoroughly orienting and grounding them to a standard of Loving Our Customers. Complete observations of Mobile Experts interactions with customers including feedback to be used in development training & coaching conversations. Effectively manage customer flow/wait time. Keep current on products services and promotions. Create competitive best practices amongst the Mobile Expert team while being Customer obsessed passionate friendly and engaging with customers. Coach Mobile Experts to match the pace of the customer connect on a personal level build rapport trust and loyalty with every interaction and to becommitted to providing exceptional service and to exceeding customer expectations. Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits. Responsible for overall customer experience sales labor service growth and revenue. Shares feedback to improve sales performance customer experience and TMobiles standard operating procedures. Lead store operations opening/closing procedures. Supervises sales team including oneonone coaching syncs ongoing feedback recruiting development performance management and scheduling. Lead by example staying up to date on the latest products services training and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Experts to ensure they meet and/or exceed defined monthly success measurements completing assigned training on time. Assist in maintaining the quality of the overall storeinstore environment and adhere to national planogram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the of Retail Methods & Procedures.
• Sales and Customer Engagement: Proactively engages with a broad range of customers in a highly visible and energetic retail environment. Make customers feel comfortable and welcomed into the TMobile environment while educating them about our procucts and services. You will ensure customer satisfaction by providing bestinclass customer experience by building loyalty. Consistently leverage digital tools during customer interactions and the onboarding process. Identify customer needs and use solutionbased selling techniques to fully demonstrate the value of TMobile products and services. By recommending wireless solutions you will deepen relationships with customers and ensure their satisfactions. Complete training on the TMobile StoreinStore experience new skills products and processes and knowledge of systems and reference resources. Continuously learn and improve your skills to provide the best possible experience to our customers. Followup with customers build and grow a sales funnel and book of business in accordance with TMobiles policies and procedures for keeping customer data safe and secure. This position requires StoreinStore Manager to be onsite engaging with customers in sales and service transactions.
• Account Partnership: Build strong relationships with StoreinStore partner leadership for a mutual partnership to success. Create lasting partnership with StoreinStore partner sales teams in nearby departments to drive successful customer outcomes and referrals.

Education and Work Experience:

• High School Diploma/GED (Required)
• Bachelors Degree (Preferred)
• 24 years Management experience in retail sales Required
• 24 years Sales & sales management experience Required
• 24 years Sales & sales management experience Required

Knowledge Skills and Abilities:

• Communication
• Microsoft Office
• Store Management
• Store Operations
• Customer Service

Licenses and Certifications:

At least 18 years of age

Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):No

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Total Target Cash Pay Range: $62400 $112600 inclusive of target incentives

Base Pay Range: $46800 $84450

The pay range above is the general base pay range for a successful candidate in this role. The successfulcandidates actual pay will be based on various factors such as work location qualifications andexperience so the actual starting pay will vary within this range. To find the pay range for this rolebased on hiring location TMobile employees in regular nontemporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

At TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out .

Never stop growing!
As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.