Learning Services Specialist

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

The opportunity

The Learning services specialist (LSS) oversees and manages the deployment planning delivery and compliance of service line curriculum. They are expected to be involved with crossserviceline learning and other key learning initiatives as they arise. This role promotes overall synergies with the firms learning strategies. The LSS also manages a range of learning operations functions including learning administration vendor management budgeting and client experience management. This role needs to effectively balance working very independently while applying a consultative approach to address business needs with the right team members on a regular basis.

This role works with and reports to the Learning Leader to create deployment plans that forecast the number and location of classes/webcasts/eLearnings identify target learners outline communication needs and prepare and assign instructors.A successful candidate will have strong project management skills and learning operations oversight experience.

Your key responsibilities

• Collaborate with other team members on the logistical planning of training events and offsite accommodations and management of onsite support staff
• Manage calendars webcast in person and virtual session schedules ensuring recording of live sessions as required
• Produce course materials including translation facilitator guides and SharePoint sites as needed
• Collaborate with the team to establish learning requirements by level monitor consumption and initiate follow up in the Learning Management System (LMS)
• Summarize and review consumption reports for regulatory reporting
• Identify target audience and oversee roster management for learning programs
• Maintain the facilitator management tool for tracking facilitator availability and scheduling accreditation and recognition
• Support and troubleshoot prior to during and after session
• Organize and participate in debriefs with facilitators (and other stakeholders) with focus on continuous improvement
• Compile and summarize learning reports including Continuing Education (CE) credits
• Create and maintain annual budget review invoices and ensure accuracy of coding before sending for approvals and payment
• Manage communications including newsletters updates to broader team townhall sessions SharePoint site monitor shared mailbox etc.

Skills and attributes for success

• Strong vendor management skills working closely with providers of technical learning
• Proven ability to collaborate with geographically dispersed team members indirect team members client serving personnel at higher staff levels and support staff
• Demonstrated ability and confidence working with technology and learning new software
• Strong project management and prioritization skills able to coordinate multiple projects/initiatives simultaneously and meet demanding timeframes
• Strong written and verbal communication skills and ability to work effectively with multiple groups across learning and the business
• Strong attention to detail
• Strong coaching consulting and facilitation skills
• Ability to support and lead change
• Ability to handle sensitive information in a confidential manner
• This position is available to candidates in various EY offices across Canada. Please note that due to the national scope of the role proficiency in English is required.

To qualify for the role you must have

• 3 years of experience in a similar role
• Proficient in advanced capabilities in Excel and PowerPoint(use of pivot tables and vlookup)
• Proficient in Zoom MS Teams Office 360 and SharePoint
• Experience working with a LMS is an asset

Ideally you will also have:

• Bilingualism in English and French

What we offer

We offer a competitive compensation package where youll be rewarded based on your performance and recognized for the value you bring to our business. In addition our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical prescription drug and dental coverage a defined contribution pension plan a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year statutory holidays and paid personal days (based on province of residence) and a range of exciting programs and benefits designed to support your physical financial and social wellbeing. Plus we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way thats right for you
  

The salary range for this job in British Columbia is $62800 to $94200. Individual salaries within this range are determined through a wide variety of factors including but not limited to education experience knowledge skills and work location city.

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. Were committed to fostering an environment where differences are valued policies and practices are equitable and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism advancing gender equity and women in leadership advocating for the 2SLGBTQIA community promoting our neuroinclusion and accessibility initiatives and are dedicated to amplifying the voices of Indigenous peoples (First Nations Inuit and Mtis) nationally as we strive towards reconciliation. Our diverse experiences abilities backgrounds and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work they bring their best and are empowered to build a better working world.

If you can demonstrate that you meet the criteria above please contact us as soon as possible.

The exceptional EY experience. Its yours to build.

EY Building a better working world

EY exists to build a better working world helping to create longterm value for clients people and society and build trust in the capital markets.

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