IT Manager Ops Tech Solutions OTS
IT Manager Ops Tech Solutions OTS
Posted on :
28-04-2025
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1 Vacancy
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Job Description
You will be leading a team of IT professionals with various skill sets to provide truly innovative technical support to Amazons Operations team who fulfill our customer promises millions of times a day. The technology varies between our different facilities but Amazons core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic copper and wireless topologies. Your internal customers whether human robotic or mechanical use mobile computing devices thin clients integrated computer and PCs running Windows Linux and Android operating systems to virtually and physically move ecommerce items from our suppliers into our fulfillment centers shelves from those shelves into packaging those packages into cars trucks and airplanes for delivery to front doors around the world.
Key job responsibilities
Hire train and develop a team of IT professionals.
Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
Establish and maintain a positive productive relationship with operational partners and staff.
Lead infrastructure builds in new facilities.
Plan organize schedule and supervise the daytoday technical support activities including troubleshooting customer service issues approvals and installations.
Measure monitor and maintain teams ability to meet or exceed contact and resolution Service Level Agreements (SLA).
Develop and maintain policies procedures and processes.
Oversee management of equipment and parts inventory.
Create manage and support recognition and communication programs.
Travel up to 30.
5 years of developing a team of technical professionals across multiple locations experience
2 years of leading technology teams as a information technology operations manager experience
Bachelors degree or 4 years of professional or military experience
Knowledge of Linux or Unix systems administration
Knowledge of hardware architectures
Experience with system management tools and client/server environments
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Hire train and develop a team of IT professionals.
Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
Establish and maintain a positive productive relationship with operational partners and staff.
Lead infrastructure builds in new facilities.
Plan organize schedule and supervise the daytoday technical support activities including troubleshooting customer service issues approvals and installations.
Measure monitor and maintain teams ability to meet or exceed contact and resolution Service Level Agreements (SLA).
Develop and maintain policies procedures and processes.
Oversee management of equipment and parts inventory.
Create manage and support recognition and communication programs.
Travel up to 30.
5 years of developing a team of technical professionals across multiple locations experience
2 years of leading technology teams as a information technology operations manager experience
Bachelors degree or 4 years of professional or military experience
Knowledge of Linux or Unix systems administration
Knowledge of hardware architectures
Experience with system management tools and client/server environments
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Department / Functional Area
Key Skills
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