HVAC Apprentice-Technician - Midlands and North - Trane UK Limited
HVAC Apprentice-Technician - Midlands and North - Trane UK Limited
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Job Description
The Apprentice Service Technician is responsible for providing exceptional customer service and technical support whilst learning on the job and studying towards Refrigeration and Air Conditioning NVQ level 2 and 3. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational technical processes. This role will undergo a comprehensive training pathway to become a qualified Service Technician.
Key Responsibilities:
Customer and Technical:
Able to learn and diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
Attend customer sites to learn to carry out work for Planned Preventative Maintenance (PPM) Customer Breakdowns Warranty work Hire and Commissioning workloads.
Build and maintain strong relationships with customers acting as a trusted point of contact and to gain confidence whilst working with customers.
Collaboration with Service desk Sales and Operations Team: Establish strong communication channels to share key customer insights.
Able to use cutting edge software and technology along with a variety of handtools following blueprints or engineering specifications to diagnose and repair units. Full training will be part of the apprentice pathway.
Learn how to complete Reporting and Analysis: Generate regular reports on completed invoiced work orders.
Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
Communications with supervisors regions service managers and senior technicians and customers on updates and to drive continuous improvement.
Internal Controls and Administration:
Studying towards Refrigeration and Air Conditioning NVQ level 2 and 3
Knowledge of customer service principles.
Effective communication skills
Analytical thinking and problemsolving abilities.
Able to use Apps diagnostic software and MS Office Suite.
Skills and Capabilities:
Knowledge of manufacturing industry as part of NVQ studies.
People and communication skills with a positive mindset
Appropriate skilled based certificates or studying towards NVQ level 2 and 3 with FGas
Able to cover standby and call outs on a planned scheduled basis to include weekday weekends and bank holidays once NVQ level 2 and 3 with FGas are passed.
Proficient in using Microsoft Office Suite.
UK Drivers licence as a company vehicle will be allocated
Right to Work status confirmed for Country of application.
Competitive salary and benefits including pension healthcare life insurance and wellbeing platforms. Training agreements towards your NVQ apprentice pathway as agreed with the business.
Company van
A fastpaced working environment
An excellent working culture and community
A structured induction plan with continued learning and development.
A key role where you can make a direct contribution to our business.
Not exhaustive your manager may add additional tasks as required to complete the company strategy.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin pregnancy age marital status disability status as a protected veteran or any legally protected status.
Required Experience:
IC
Employment Type
Trainee
