Business Analyst
Business Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Service Channel is seeking an experienced analyst to join our growing Marketplace Operations team. In this position you will be responsible for delivering analytical insights that track provider performance and client health both overall and on an individual basis. Youll utilize large data sets to detect client pain points within the work order cycle and deliver insights to key stakeholders that will enhance ServiceChannels understanding of provider performance. Youll collaborate with other parts of the organization to craft the next generation of internal and external reporting provide ad hoc analytical support based on individual client requests and enhance the Looker dashboard suite to deliver realtime client and provider updates.
Key Responsibilities
- Develop custom reports to track client and provider performance
- Leverage available data to identify root causes of challenging client and provider problems and partner with account leads to build datadriven solutions
- Enhance the company playbook of data visualization tools (e.g. build new dashboards)
- Derive trends and insights from large complex sets of data and present recommendations to senior stakeholders
- Use broad set of KPIs to build and optimize highperforming provider networks for clients
- Drive analytical knowledgebuilding initiatives (e.g. optimizing NTE amount determining the correct preventative maintenance cadence) and disseminate key insights
- Operationalize the rollout of crossfunctional improvement initiatives with analytics and reporting solutions
- Deliver ad hoc clientfacing analysis and reports with quick deadlines
Preferred Skills & Experience
- Minimum of 23 years in analyticsbased role (e.g. analyst consulting operations finance)
- Strong analytical skills with the ability to collect organize and analyze significant amounts of information with accuracy and attention to detail
- Adept at queries report writing and presenting findings (strong knowledge of Microsoft Excel required / SQL and Looker experience a bonus)
- Ability to tell a story using data and clearly communicate the why to whats happening
- Selfstarter who is able to work independently and take on high level of ownership
- Ability to work effectively in crossfunctional environment
- Intellectual curiosity to go deep into data identify trends and ask questions
- Brings a positive attitude and is adaptive and responsive to feedback
Why Work for Us
We are looking for energetic positive creative problem solvers who dont mind digging in and getting their proverbial hands dirty. In addition to striving to create the best possible environment for our ServiceChannel team members we also support them outside of work as well through generous medical dental and vision insurance life insurance 401k with match a flexible timeoff policy and paid parental leave. Our greatest benefit however is our amazing ServiceChannel team!
In 2021 ServiceChannel joined the Fortive group of leading technology companies united by a common purpose to make the world stronger safer and smarter. Fortive accelerates ServiceChannels growth through extraordinary business systems crossindustry expertise and employee development resources and was named as a 2024 Best Companies to Work At.
Required Experience:
IC
Employment Type
Full-Time
