Configuration Analyst

About TMHCC
Tokio Marine HCC (TMHCC) brings 50 years of service to the specialty insurance industry today offering over 100 products to commercial customers in 180 countries around the world. Every policy we write is special enabling our clients to do amazing things. From insuring the crops that feed us to the rock concerts that entertain us to rescuing international travelers in trouble.
Organic growth and over 60 successful acquisitions have grown our 2023 Gross Written Premium (GWP) to over $7.5 Billion. Our workforce has grown to 4300 worldwide big but not so big that you cannot make a difference. Our Good Company values including integrity empowerment and commitment to customer service and a culture of innovation communication and collaboration make TMHCC a great place to work.
What We Offer

• Competitive salary and employee benefit package
• Strong learning culture
• Growth perspectives
• 6 401K match
• 20 days of PTO and 2 Floating Days
• Paid parental leave
• An opportunity to love what you do

Job Summary

Under supervision works with Product Engineering and Quality Assurance (QA) teams to support enterprise applications used for insurance policy management. Performs configuration updates in our systems for new and existing products maintains system documentation and supports Helpdesk/Engineering as needed with production support and release activities. Serves as a subjectmatter expert of certain Tokio Marine HCC (TMHCC) systems.

Key Responsibilities

Configure new/existing products on current TMHCC applications.

Authoring and debugging business rules using a rules engine (BRMS).

Maintain Excel spreadsheets which include advanced formulas data references and VBA code.

Support level II escalations from Helpdesk requiring deeper forensics and troubleshooting of TMHCC applications and products.

Report status/progress to project team members as needed.

Work with business users to understand business requirements and translate them to systems solutions.

Competencies

Planning

Follow work plans established timelines and predefined goals for assigned work.

Meet commitments on deadlines.

Communication

Communicate activities results and observations with employees and management as appropriate.

Cost Management

Identify areas for improvement in existing business practices.

Perform work thoroughly in a costefficient manner and at a high productivity level.

Business Controls and Policies

Comply with all corporate policies and procedures.

Report any breakdowns in controls to management.

Conduct all activities in a safe manner.

Requirements

• 4 years bachelors degree in Computer Science a related field or the equivalent education and/or experience
• Experience with ZenDesk/Jira ticket systems: creating updating and closing tickets.
• Software Development Lifecycle (SDLC) and experience in an Agile/Scrum preferred.
• Knowledge or work experience of SQL and JSON is a plus.
• Experience on enterprise software design/support for insurance or financial services is a plus.
• Experience with enterprise Rules Engines such as InRule Drools Red Hat Decision Manager (fka JBoss).
• Cursory knowledge of programming concepts.
• Ability to learn new software and figuring out ways to make it better.
• Ability to pivot quickly when business priorities change.
• Strong analytical and problemsolving skills
• Ability to work in a fastpaced environment.
• Effective oral and written communication skills and exhibit a team mentality.
• Must have strong interpersonal skills be able to work both independently and as part of a team and thrive on technical challenges.
• Possess and have ability to apply knowledge of principles practices and procedures
• Solid written and verbal communication skills with an emphasis on confidentiality tact and diplomacy
• Advanced organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously
• Knowledgeable of industry changes legal updates and technical developments related to applicable area of the Companys business to proactively respond to changing business environment
• Intermediate proficiency and experience using Microsoft Office package (Excel Access PowerPoint Word)

California Residents Only
For candidates working in person or remotely in the following locations the reasonable pay range for this specific position is Sacramento CA $91700 $118300 annually. The salary offered for this specific position is based on a number of legitimate nondiscriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of color race sex national origin sexual orientation gender identity gender expression religion age veteran status disability pregnancy citizenship status genetic information or any other basis protected by federal state or local pay equity laws. The salary range is the range THMCC in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location work experience education and/or skill level. Even within the pay range the actual compensation will vary depending on the above factors as well as market and business considerations.