Service Manager
Service Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At Feyer Ford of Ahoskie we strive to conduct our business as a wellrespected organization; with integrity hard work and with the highest care for our people customers and business partners. Every employee at Feyer Ford of Ahoskie is absolutely critical to our success. Our promise is to keep delivering the same awardwinning service and value that our community has come to expect from our dealership group throughout the years.
BENEFITS
Responsibilities
- Assist customers in servicing repairing and explaining each service needed
- Understand customer; match requirements and concerns to various service options
- Explain service being performed and keep customer informed and updated throughout the service of their vehicle
- Stay up to date on new products features accessories and attending product training as required
- Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
- Hire and supervise all service department personnel as well as monitor their performance in servicing customers
- Craft goals and objectives for the department which include an annual operating budget and a marketing plan to promote new business
- Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Qualifications
- A minimum of 3 years of experience as a service manager or certified Ford service advisor looking for a move up!
- Strong focus on providing excellent customer service
- High school diploma or higher education
- Clean driving record & valid drivers license
- Driven personality eager to improve and able to work within and support internal teams
We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race color religion age sex national origin disability status genetics protectedveteran status sexual orientation gender identity or expression or any other characteristicprotected by federal state or local laws.
Required Experience:
Manager
Employment Type
Full-Time
