Reinsurance Operations Manager

Job Title: Reinsurance Operations Manager

Reporting to: Head of Reinsurance Operations

Position Type: Permanent

Overview:

Why Tokio Marine HCC

Standing still is not an option in the current world of Insurance. TMHCC are one of the worlds leading Specialty Insurers. With deep expertise in our chosen lines of business our unparalleled track record and a solid balance sheet TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit empowering our people and delivering on our commitments are at the core of our customer values and so is a desire to grow and provide creative and innovative solutions to our clients.

The Reinsurance Operations function is responsible for the management and administration of the TMHCC International outwards reinsurance program. Internally we engage with the Reinsurance Placement function and with Line of Business Underwriting teams to understand and execute the reinsurance policies and programs purchased. We use our collective knowledge experience and expertise to deliver value add service and proactive support for the outwards reinsurance portfolio. Collaborative engagement with our Finance and Claims teams as well as our reinsurance broking partners enables successful endtoend delivery of our contractual and reporting obligations.

Job Purpose:

We are seeking an experienced Reinsurance Operations Manager. This role will be the key support to the Head of Reinsurance Operations. This person must have a strong background in Reinsurance delivering exceptional service to stakeholders through own and team interactions and demonstrable experience of building and managing teams.

With substantial industry experience this person will be instrumental in managing the operations processes and controls of our post placement activities. The role will also require a continuous improvement mindset. Working closely with our Finance team we will implement improved processes and procedures as we strive to continuously improve through process efficiency automation and use of our Shared Service model.

This role will be instrumental in developing the requirements for a replacement reinsurance system and will be involved at all stages that a project of this magnitude entails.

The role will require someone who is comfortable managing change building and improving processes inspiring and leading a team of professionals managing multiple priorities and working closely with the placement and underwriting teams to support reinsurance purchase.

Performance Objectives:

• Ensure premium payment performance is monitored and reviewed monthly.
• Improve Claim recovery efficiencies between the claims and reinsurance teams through building relations and analysing processes and procedures.
• Provide qualitative metrics on team performance with appropriate commentary monthly.
• Ensure adherence to all internal controls as mandated in the Control Framework.
• Review and improve/create process documents across all facets of the department.
• Manage and drive performance against internal & external audit requirements.

Key responsibilities:

Service Management

• Support TMHCC Senior Leadership in the servicing of the reinsurance portfolio.
• Support the Head of Reinsurance in the following areas:
  • Managing stakeholder relationships including Cat modelling Actuarial & Exposure management
  • Support the department in increasing efficiencies in claim recoveries
  • Providing support to Finance Teams to ensure accurate financials
  • Providing support and guidance on technical and nontechnical issues
  • Exploring opportunities to improve the Reinsurance Recoverable process to accelerate collections.
  • Adoption of Shared Service model and relationship owner to manage the service provided

Change Management

• Ensure all process and procedures are rigorously followed and maintained.
• Cultivate a culture of continuous process improvement and lead change in a structured manner.
• Active participation in Outward Reinsurance Target Operating Model discussions including the definition of business scenarios to support identification of enabling technology

Skills and Experience Specification:

Essential:

• Demonstrable knowledge of the insurance market and a high level of experience of the intricacies of the reinsurance market including placement structures complex collections and servicing.
• Senior level experience gained in either a major market Reinsurance Broker major Insurer or Reinsurer
• Demonstrable technical knowledge of reinsurance programmes
• Demonstrable experience working with and developing a shared service support model
• Excellent stakeholder management skills with credibility at senior management level navigating complex relationships across an organisation.
• Understanding and proven management of financial budgeting forecasting & analysis.
• Person who is willing to challenge assumptions and the statusquo.
• Experience in promoting and executing a culture of process improvement and creating efficiencies.
• Excellent Microsoft skills specifically MS Excel and PowerPoint.

Soft skills

• Professional approach and delivery of work product.
• Energy enthusiasm persistence and adaptability.
• Excellent communicator at all levels with strong stakeholder engagement and a proven ability to influence
• Expert at building relationships with multiple stakeholders within the organisation.
• Demonstrable experience of working in fast paced matrix management organisations with complex stakeholder models.
• Assertive but sensitive to conflicting demands on others.
• Must have the credibility to provide respectful challenge quality assurance and support to SMEs and sponsors.
• Focus on timely delivery of quality outputs.
• Strong advocate of collaborative working.
• Highly proficient in written and visual communication targeted to different audiences.

What We Offer

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies.

The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies.

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