Front Office Manager
Front Office Manager
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Job Description
Hotel:
Springfield Courtyard3527 West KearneySpringfield MO 65803Front Office ManagerFull timeAtrium SPIRIT where teamwork passion and appreciation ignite service excellence
Marriott Courtyard in Springfield Missouri is on the lookout for a energetic Front Office Manager with Hotel experience to join our dynamic team! With 136 stylishly furnished suites were not just offering a job were inviting you to be part of an exciting journey! Our 1800 sq. ft. of event space is the canvas for memorable experiences and Springfields rich blend of art culture and outdoor adventures is the perfect backdrop. From the Ozark Mountains breathtaking trails to the lively local scene theres always something new to explore. The hotel is conveniently located off Hwy 60 offers monthly employee socials and a positive team culture with opportunity for advancement. Join us at Residence Inn Springfield where your career meets the ultimate blend of work and play. Ready to make waves in the hospitality world Apply now and let the Atrium spirit fuel your success!
Benefits
Monthly employee socials to honor all anniversaries birthdays and employee of the month recognition.
Positive team culture and opportunity for advancement.
Monthly coffee with the GM free beverage item from caf provided.
Discounted rates at Atrium and Marriott properties.
Benefits: Merit Increases Referral Bonus Paid Vacation/Sick time/holidays Health/401K Daily Pay option Tuition Reimbursements Management training Gym membership discounts Auto/Home Insurance and Pet Insurance to name a few.
Conveniently located off James River Freeway Hwy 60.
Primary Purpose:
The primary purpose of the Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed.
Work Performed:
TheFront Office Managerwill be tasked with the following duties responsibilities and assignments:
Manage direct reports by ensuring Associates understand employment practices recommending employment decisions and corrective action supporting performance management and implementing discipline
Ensurethat Associates are meeting guest needsand appropriately responding to any guest concernsandescalating as appropriate;
Createa bestinclass guest experience by engaging with guests providing friendlycourteousservice anticipating guest needs increasing guest loyalty and maintaining relationships;
Coordinateactivities with other departments to ensure that services are provided in an efficient and timely manner;
Ensurefinancial goals of the department and the hotel are being metby managing labor costs; controlling expenses for supplies and equipment and determining revenuedriving initiatives;
Perform or assist with cleaning duties as necessaryensuring the hotel is achievingCleanlinessAssuredStandards;
Evaluateand recommendrevenue driving initiativesandmonitorrevenueperformance;
Recommendand implement approvedchanges that could improve service and increase operational efficiency;
Ability to serve as Manager on Duty;and
Any and all other work as required to complete the primary purpose of the position.
Qualifications:
Required Prior Experience:
Minimum 2 years of hospitality front desk experience
Minimum 2 years of prior supervisory experience
Preferred Prior Experience:
2 years of night audit experience
Required Education:
High school diploma or equivalent
Preferred Education:
Bachelors Degree in related field
Required Technology:
Basic computer knowledge including the Microsoft Suite of Word Excel PowerPoint Outlook and Teams
Physical:
Able to lift 50lbs occasionally
Able to lift 10lbs regularly
Able to stand/or walk for duration of scheduled shift
Other:
Able to work a flexible schedule to include evenings nights weekends holidays and special events
Competencies:
65 Managing Vision and Purpose
Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.
15 Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
60 Building Effective Teams
Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Whats In It For You
At Atrium Hospitality we believe in the power of Service Perseverance Inclusion Respect Innovation and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences overcome challenges together and embrace new ideas to improve.
- Career Growth & Learning 40 of our management hires are internal promotions!
- Get Paid When You Need It Daily Pay option available.
- Invest in Your Future 401k plans with company match.
- Comprehensive Health Coverage Medical dental and vision insurance options.
- Paid Time Off/Vacation Holiday Enjoy exclusive Atrium Traveler discounts to explore new destinations.
Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set years & depth of experience certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected Veteran status.
Notice of candidate Privacy Rights:
Required Experience:
IC
Employment Type
Full-Time
