Workplace Technology Support Analyst
Workplace Technology Support Analyst
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Job Description
Join Us as a Workplace Technology Support Analyst
Location: Leeds Hybrid
Team: Team Member Service Centre Cox Automotive Product & Technology Group
Do you thrive on solving complex tech issues love providing exceptional service and enjoy working with cuttingedge workplace technologies If so weve got a role that could be your perfect next move.
At Cox Automotive our Team Member Service Centre (TMSC) plays a vital role in keeping our technology running smoothly for every team member across the UK and Europe. Were on the hunt for a Workplace Technology Support Analyst whos passionate about IT support device management and delivering VIPlevel service with a smile.
What Youll Be Doing
As a key member of the team youll be the goto person for secondline supportbridging the gap between the frontline Service Desk and our technical infrastructure teams. Youll:
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Provide remote and onsite support for team members across the UK and Europe.
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Deliver whiteglove VIPlevel support to our Senior and European Leadership Teams.
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Configure secure and manage Windows macOS and mobile devices.
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Keep our tech compliant and uptodate using tools like Microsoft Intune and SCCM.
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Make sure our meeting rooms Teams Rooms and shared IT equipment are always good to go.
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Spot opportunities for automation process improvements and selfservice solutions.
This role isnt just about fixing techits about enabling people to do their best work with the right tools in the right way.
What Youll Bring
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Handson experience with enterpriselevel IT support for Windows 10/11 macOS and mobile devices.
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Knowledge of Microsoft 365 including Teams and Entra ID (Azure AD).
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Experience using MDM tools like Intune JAMF or SCCM.
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A solid understanding of networking basicsVPN TCP/IP DNS DHCPyou know the drill.
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AV and meeting room tech knowhow (bonus if youve worked with Teams Rooms setups).
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Exceptional problemsolving and communication skills.
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A customerfirst mindset with experience supporting senior stakeholders.
Why Youll Love It Here
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Be part of a futurefocused team committed to innovation automation and continuous improvement.
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Collaborate with a friendly crossfunctional team across the UK and Europe.
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Take ownership and make a real impact on the way we work and support our people.
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Enjoy the flexibility and support of a global business that values tech and talent alike.
STRICTLY NO AGENCIES PLEASE:
We work with a carefully selected set of recruitment agencies and were not looking to add to our PSL.
We do not accept unsolicited agency CVs sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CVs
Who we are
Cox Automotive is the worlds largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers fleets and retailers.
Our businesses are organised around our customers core needs across vehicle
solutions mobility remarketing funding and retail.
The Benefits
Testimonials
Aneliese Platts
Senior Designer
Ann Fairbanks
Executive PA & Business Support
Gemma Hepple
National Operations Manager
Documents
Required Experience:
IC
Employment Type
Full-Time
