Senior Program Manager - Discovery
Senior Program Manager - Discovery
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$ 106700 - 165400
1 Vacancy
Job Description
If youre passionate about building a better future for individuals communities and our countryand youre committed to working hard to play your part in building that futureconsider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online competencybased degree programs WGU is also committed to being a great place to work for a diverse workforce of studentfocused professionals. The university has pioneered a new way to learn in the 21st century one that has received praise from academic industry government and media leaders. Whatever your role working for WGU gives you a part to play in helping students graduate creating a better tomorrow for themselves and their families.
The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At WGU it is not typical for an individual to be hired at or near the top of the range for their position and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Job Description
Essential Functions and Responsibilities
Product Discovery:
- Builds the business case for readiness onrampsin partnership with shared service teams such as marketing research and analytics design business development college partners and others.
- Partners across functional teams to ensure that the Voice of the Customer (learners and organizations) are known and incorporated in offering concepts.
- Collaborate with Research Team to design and conduct qualitative and quantitative studies including user interviews surveys and focus groups targeting prospective and current learners.
- Collaborates on research plans for product feedback. Participates in both BB and BC research to ensure empathy for end users and purchasing organizations.
- Manages readiness onramps academic product roadmap and backlog of potential future program ideas in partnership with Academy and college stakeholders.
- Identify target audiences (buyers and users) and develop appropriate gotomarket strategies for new readiness onramp offerings.
- Ideation and Concept Development:Facilitate brainstorming sessions and workshops to generate innovative product ideas based on user research.
- Continuous Improvement:Stay uptodate with the latest research methodologies and tools to continuously improve our product discovery processes.
- Supports the Manager Product Discovery with additional side projects and new initiatives.
- Performs other duties as assigned.
Readiness Onramp Launch
- Conducts essential product concept research including (but not limited to) market sizing competitive analysis enrollment estimates pricing models and strategic insights to inform offerings design.
- Engage crossfunctional teams throughout product concept and charter creation (to ensure completion of product design marketing finance GTM enrollment etc..
- Regularly engage with regional sales leaders and strategic partnership managers to understand market needs identify potential organizational buyers conduct B2B research pilot offerings and engage with potential partners as SME.
- Ensures product launch and planning documents are well documented detailed and reflect relevant market insights to support GTM strategies.
- Partner to support proper prelaunch field training and offering
- Partner with Product Launch and Continuous Improvement teams to ensure successful ontime launch.
Knowledge Skill and Abilities
- Leads product discovery and influences product strategy and planning decisions for businesscritical strategic complex and innovative products.
- Actively builds and maintains a deep understanding of both employer and learner educational needs
- Serves as readiness onramps SME with deep experience in product discovery including methods for gathering and distilling insights feedback loops and customer testing
- Able to drive for results across a matrixed organization
- Diplomatic and composed under pressure with a high level of organizational savvy.
- Strong organizational and communication skills (both written and verbal).
- Collaborative able to work effectively across multiple teams with diverse needs and perspectives
- Executive presence and ability to influence and partner with senior leaders.
- Proven ability to drive discovery process in a matrixed environment.
- Strong critical thinking empathetic listening and product discovery skills.
- Skilled in consultative questioning to uncover key product and learner insights.
- Strong business acumen and strategic thinking abilities.
- Brings structure and clarity to ambiguous situations; comfortable with ambiguity.
- Significant experience in Online Education.
- Experience working with atrisk or underserved student populations.
Minimum Qualifications:
- Bachelors Degree
- 5 or more years of experience in program or product discovery
- Experienced professional seasoned in product discovery strategies
Preferred Qualifications:
- Prior experience in Education (including K12 or Educational Technology
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- 10 or more travel required.
#LIAW2
Position & Application Details
FullTime Regular Positions (classified as regular and working 40 standard weekly hours): This is a fulltime regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical dental vision telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual flexible paid sick time with no need for accrual 11 paid holidays and other paid leaves including up to 12 weeks of parental leave.How to Apply: If interested an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.
Additional Information
Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. Its not allinclusive.
Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
Required Experience:
Manager
Employment Type
Full-Time
