Store Manager 21613

About Our Company

Lids Sports Group is the largest licensed sports retailer in North America selling fan and fashionoriented headwear and apparel across the US Canada Mexico Europe and Australia. Operating out of Indianapolis IN our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams plus top brands like Nike New Era Adidas and Mitchell & Ness.

We currently operate 1200 locations domestically and 50 internationally including specialty concept stores for the NBA NHL Paris SaintGermain and numerous MLB teams. In recent years Lids has built partnerships with iconic global brands including Marvel Playboy and the Harlem Globetrotters and gained ambassadors like Justin Jefferson Quavo and Josephine Skriver creating a community for both sports fans and fashion lovers.

The company is currently expanding with the goal of becoming the largest licensed brickandmortar sports retailer across the globe.

General Position Summary

At Lids our Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results creating a fun and inclusive environment for their team and delivering exceptional customer service by offering their expertise on Lids products and services.

Principle Duties and Responsibilities

People & Training Development

Manage the stores hiring strategy including planning needs recruitment strategy projected turnover and leaves of absence.

Assist the markets Authorized Trainer in coordinating onboarding to acclimate new team members to Lids.

Engage team members by creating a fun and productive environment including helping them understand how their work supports company objectives and the success of the store and Lids overall.

Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code etc.

Perform peoplerelated actions to update team member information including approving time off requests approving shift swaps updating availability timecards qualifications and other employee records as needed.

Lead and monitor the stores ongoing training strategy including training for nonKeyholders process changes promotions or job changes and new programs or initiatives.

Address all employee concerns or issues including knowing when to partner with internal support (e.g. Help Desk HR DSM RD etc. to take appropriate action.

Drive team engagement by ensuring team members are provided recognition and continuous checkins including performance management and documentation when relevant to support and reinforce career and personal growth.

Collaborate across store channels and/or districts using company Discussion Boards or district and regional chat platforms.

Customer Experience

Lead and execute Selling 101 strategy to achieve key performance indicators (KPIs) sales target and deliver exceptional customer service.

Resolve customer feedback and address issues in the moment including customer escalations urgent requests and resolve to make it right for customers.

Manage and direct instore team members to ensure optimal customer service that values customers time and supports overall store operations.

Ensure every customer is offered the opportunity to participate in Lids membership programs or special offers when live instore through employee education.

Additional Principal Duties and Responsibilities

Operations

Manage teams compliance within the scheduling and payroll process to align with policies procedures budgets and applicable law.

Plan prepare and manage the schedule by considering team members qualifications availability and performance to maintain efficiency and effectiveness of operations.

Manage business disruptions and provide operational continuity (e.g. store closures employee absenteeism schedule / wages operating hours impact etc.

Execute operationsfocused companylevel directives promotions and initiatives (e.g. from Lids HQ).

Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.

Maintain store technology and equipment MPOS Lids Custom etc. by conducting daily audits verifying continued functionality facilitating updates and maintenance as instructed or ordering repair as needed.

Maintain store facilities supplies and services by executing service requests assessing maintenance or repair needs placing repair work orders or replenishing store supplies.

Effectively manage cash including accurate opening and closing of the till using counterfeit protection practices and consistent bank drops.

Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.

Product & Inventory Management

Drive overall store product strategy including supervision and oversite of receiving processing merchandising and exiting through purchase or transfer.

Strategically organize the backroom to maximize efficiency including arranging product / supplies to optimize space and productivity.

Ensure integrity of product held to vendorspecific regulations including custom embroidery limitations purchase amount limitations or special release dates.

Lead of weekly markdowns and markups as needed to ensure proper pricing.

Monitor and manage sellthrough by monitoring product levels and ensuring inventory accuracy.

Manage any transfers or shipbacks (e.g. process damages) according to company standards.

Execute optimal layout and visual merchandising (VM) or product presentation strategy including managing window activations hardware flips mannequin flips and seasonal or weekly merchandise changes.

Maintain the look and feel of the store through daytoday VM and store actions (e.g. ensuring product recovery restock destock or minor VM changes.

Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sellthrough strategy.

Job Required Knowledge & Skills

A two year postsecondary education and oneyear related experience; or equivalent combination of education and experience.

Established ability to produce sales results while minimizing loss.

Proven supervisory skills with capacity to deliver training material and assess retention.

Strong interpersonal and communication skills.

Ability to operate a computer as well as maneuver relative software programs.

Ability to lift up to 50 pounds.

Ability to climb a ladder and work with hands overhead.

Standing required for up to 100 of the work time.

Ability and willingness to travel overnight for training and/or business meetings.

Ability to work varying days and hours based on business needs and maintain an excellent attendance record.

Reports To

District Sales Manager