International Customer Support Voice
International Customer Support Voice
Posted on :
27-04-2025
Employer Active
1 Vacancy
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Job Description
International Customer Support (Voice)
Fluent English Communication Skills
Process: International
Location: Infopark Kochi
Shift: Night Shift (Rotational)
Cab Facility: Pick and Drop Available
Salary: 19000/ to 24000/ per month
Work Mode: Work from Office (Onsite)
Job Description:
- Respond to customer inquiries and provide technical support via email and chat in a timely and professional manner.
- Troubleshoot technical issues reported by customers working towards prompt resolutions and escalate complex issues to relevant teams when necessary.
- Research diagnose document and resolve technical issues related to software and hardware.
- Guide customers through stepbystep solutions clearly and patiently to ensure complete understanding and satisfaction.
- Maintain accurate records of customer interactions transactions comments and complaints including actions taken.
- Follow up with customers to ensure their technical issues have been resolved satisfactorily.
- Collaborate with the product development and technical teams by communicating customer feedback and identifying recurring issues.
- Stay updated on the latest technology trends and updates to offer accurate and effective technical support.
- Participate actively in ongoing training programs to enhance technical knowledge and customer service skills.
- Adhere to company policies including data security and privacy guidelines while handling sensitive customer information.
Requirements
- Educational Qualification: Degree (Any Discipline)
- Basic Technical Skills
- Fluent English Communication Skills
- Freshers with excellent English communication or candidates with prior customer support (L1 experience can apply
- Flexible to work under rotational shifts primarily Night Shifts
Fluent English communication skills Freshers with excellent English or candidates with prior customer support (L1 experience can apply Willingness to work in rotational night shifts
Education
Educational Qualification: Degree (Any Discipline)
Employment Type
Full Time
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