Customs Brokerage Billing Agent
Customs Brokerage Billing Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Ensure the proper and timely billing of freight while providing an exceptional customer service within the Customs Brokerage department
KEY RESPONSIBILITIES:
Ensure smooth and timely customs process flow.
Ensure accurate and timely client billing.
Understand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers instructions and expectations.
Ensure accurate and timely data entry into our operating system.
Track and trace Customs files.
Verify documents received for Import and Export customs purposes are compliant and correct.
Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
Understand department process flow constantly looking for areas of improved efficiency.
Overseas communications timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary
Meets company standards of 52 hours training per year per employee.
Attend training classes when required.
Complete mandatory training when required.
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Adhere to the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary
Qualifications :
Knowledge:
Good knowledge of customs brokerage process and system essential
Understanding of ocean transcon and air documentation process
Knowledge of air road and ocean transport
Basic Accounting Knowledge
Skills:
Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results
Proactive strong organizational skills
Good computer skills (Excel Word PowerPoint)
Basic English
Fluent in Spanish
Behaviours:
Positive and willing to help attitude
Adhere to the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary
Education and Experience:
6 months to 1 year related experience and/or training; or equivalent combination of education and experience
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
