IT Support Tech II
IT Support Tech II
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Salary Not Disclosed
1 Vacancy
Job Description
Our Opportunity:
We are seeking a motivated and skilled IT Support Tech II to join our dynamic team at the WilkesBarre PA Fulfillment Center! In this role you will play a crucial part in maintaining our IT systems and ensuring magnificent operations within a fastpaced environment.
Shift: 5pm2am MonFri
What You Will Do:
- Technical Support: Diagnose and resolve application hardware and network issues ensuring minimal disruption to operations.
- Customer Engagement: Interact with and educate customers providing clear and effective solutions while encouraging a positive support experience.
- Help Desk Management: Document analyze and resolve help desk tickets efficiently ensuring accurate records of all support activities.
- Collaboration: Work closely with local and remote IT teams as well as operations management to deliver highquality solutions to IT challenges promptly.
What You Will Need:
- PC Support Experience: Shown experience supporting PCs in a Windows Active Directory environment.
- Networking Knowledge: Familiarity with networking concepts including DNS DHCP HTTP SSL and TCP/IP protocols.
- Technical Skills: Confirmed abilities in PC repair fix deployment and liquidation.
- 24/7 Support Participation: Willingness to participate in a 24/7 support and oncall rotation.
- ProblemSolving Ability: Strong solve skills in a multiuser fast paced environment.
- IT Experience: Background in Microsoft Administration Mobile Device Management and RF Technologies.
- Communication Skills: Excellent written and verbal communication skills in English both in person and via phone/radio with peers management contractors and vendors.
- Flexibility: Willingness to work flexible shifts including nights weekends and holidays.
- Great Teammate: A collaborative spirit and the desire to give to a teamoriented environment.
- Autonomy: Ability to work optimally with limited supervision.
- Continuous Improvement: A dedication to selfimprovement and professional development.
- Physical Requirements: Ability to stand or walk for 6 to 8 hours per day and lift up to 50 pounds with or without reasonable accommodation.
- Travel Availability: Willingness to travel up to 10 of the time.
- Night Shift: Availability to work the night shift as needed.
Bonus Qualifications:
- Candidates with the following additional qualifications will be preferred:
- Fulfillment Center Experience: Prior experience providing IT support in a Fulfillment Center environment.
- Certifications: A Certification and Network Certification.
- SLA Experience: Familiarity with working in a Service Level Agreement (SLA) driven environment.
- RF Unit Knowledge: Experience with Motorola/Zebra RF Units such as Moto MC9190 VC6090 WT41N0 or equivalent.
- Project Management: Ability to lead highpriority projects optimally.
- Data Cabling Skills: Experience with data cabling and computer facilities maintenance.
- Vendor Management: Experience leading vendor contracts handling relationships and supervising service outages.
Employment Type
Full Time
