Senior Instructional Designer
Senior Instructional Designer
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$ 66000 - 104000
1 Vacancy
Job Description
Redefine the future of customer experiences. One conversation at a time.
Were changing the game with a firstofitskind conversationcentric platform that unifies team collaboration and customer experience in one place. Powered by AI built by amazing humans.
Our culture is forwardthinking customerobsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service our products and services and most importantly each other. Sincecompanies and 1M users rely on Nextiva for customer and team communication.
If youre ready to collaborate and create with amazing people let your personality shine and be on the frontlines of helping businesses deliver amazing experiences youre in the right place.
Build Amazing Deliver Amazing Live Amazing Be Amazing
The Learning Experience Designer can design develop and facilitate instructional material for training courses supporting company products sales partner and employee training. Demonstrate and utilize effective needs analysis project management course development and facilitation skills. The Learning Experience Designer can independently develop interactive entry and advancedlevel courses for both internal and external audiences. Has advanced level experience using visual design and eLearning authoring tools to create engaging and professionallooking training.
Key Responsibilities:
- Conduct needs assessments and strategic learning assessments to develop the basis for curriculum development or to update curricula.
- Design a variety of instructional materials for instructorled courses eLearning courses webbased learning aids or products and other programs as needed
- Partner with stakeholders across Nextiva to form and foster great working relationships
- Create realistic objectives for learning or performance for students and instructors
- Partner with Subject Matter Experts to make complex ideas simple to understand
- Use visual design and eLearning authoring tools to create simple effective and beautiful training content that adheres to Nextivas brand standards
- Delivers instructorled online and blended training courses for various departments
- Delivers and supports newhire training and onboarding rollouts
- Conducts product training as well as periodic refresher training as needed
- Provides training support during launches updates and other key company or product initiatives
- Assess the effectiveness and efficiency of instructional material and plan necessary changes
- Redesign courses for online delivery so they are conducive to distance learning programs while still adhering to the goals of Nextiva
Qualifications:
Required
- Bachelors Degree in Instructional Design Education or a related subject
- Minimum of 3 years of instructional design experience preferably in product/technical and sales training courses
- Advanced experience authoring eLearning content with Articulate Storyline or Adobe Captivate and Adobe Creative Suite (Illustrator InDesign Photoshop Acrobat PRO)
- A portfolio of work examples demonstrating proficiency creating engaging and interactive training content that is visually appealing. Were most interested in seeing:
- Interactive eLearning courses
- Video
- Software simulation
- Gamified learning
- Examples of complex ideas explained simply
- Experience conducting virtual training using platforms such as Microsoft Teams Zoom or Chime required as well as inperson instructor led training
- Preference for using Agile/Lean instructional design methods
- Must be proactive and able to take initiative with minimal supervision
- Flexible creative and innovative with the ability to manage responsibilities and priorities in a fastpaced growthoriented and timecritical environment
- Able to receive feedback and adjust direction as needed
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office and Google Suite
- Must be willing to travel internationally and domestically and maintain a passport
Preferred
- Experience leading instructional design projects
- Experience teaching others how to use eLearning/video/graphic design tools
- Adobe Creative Suite (Photoshop InDesign Illustrator Acrobat PRO)
- HTML/CSS experience a plus
- MacBook Pro Apple operating systems
Nextiva Core Competencies / DNA:
- Drives Results: The successful candidate will be action oriented with a passion for solving problems. They will bring clarity and simplicity to ambiguous situations. This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success. They are a change agent prepared to lead and drive changes as we transform.
- Critical Thinker: The successful candidate is fact based and data driven able to understand and articulate the why identifying key drivers and learning from the past. They are forwardthinking anticipating problems before they arise. Theyll recommend and action well thought out solutions understanding the risks and dependencies.
- Right Attitude: The successful candidate will be teamoriented collaborative and competitive with a winning mindset; theyre resilient and able to easily bounce back from setbacks. They will be able to zoom in / out willing to be handson to help solve important problems while being a motivating figure for the team along the way. They will embrace a culture of service and learning with a focus on caring supporting and respecting our customers and team members.
Total Rewards
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best in and out of the office.
Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and/or hourly wages incentives or bonuses.
The expected hiring range is $66000 $104000. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.
- Health Multiple health plan options to suit your needs including medical dental vision and telemedicine coverage
- Insurance Life disability and supplemental indemnity plans
- WorkLife Balance Flexible Time Off (FTO) for salaried employees PTO for hourly employees Paid Sick Time (PST) paid parental bonding leave and paid holidays
- Financial Security 401(k) with company match Health Savings Accounts with company contributions Dependent Care FSA
- Wellness Employee Assistance Program and comprehensive wellness initiatives
- Growth Access to ongoing learning and development opportunities and career advancement
At Nextiva were committed to supporting our employees health wellbeing and professional growth. Join us and build a rewarding career!
Take a quick tour of Nextiva HQ in Scottsdale AZ and see where Amazing happens!
Established in 2008 and headquartered in Scottsdale Arizona Nextiva secured $200M from Goldman Sachs in late 2021 valuing the company at $ check out whats going on at Nextiva check us out on Instagram Instagram (MX) YouTube LinkedIn and the Nextiva blog.
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Nextiva participates in the EVerify Program where and as required by law. For additional information about EVerify visit USCIS.
#LIMP1 #LIRemote
Required Experience:
Senior IC
Employment Type
Full Time
