Customer Supply Chain Representative

A Sustainable Forward Thinking Protein Company

Maple Leaf Foods announced that it will be separating into two independent public companies. The new Pork Company; Canada Packers will be unleashed as a world leading organization producing sustainable meats. This will provide both businesses with a sharper focus to execute their own growth strategy and both are committed to bestinclass strategies.

Canada Packers will be a leader in sustainability produced premium quality and valueadded products. Canada Packers is building its leadership team and this is an exciting opportunity to join a premium company that is unlocking significant growth potential.

Our job is to make great food.

The Pork Company will embrace Maple Leaf Foods strong valuesbased culture where our people are deeply engaged in work that is purposeful fastpaced and challenging. We cultivate an open nonbureaucratic and inclusive workplace that fosters safety and transparency along with individual leadership and accountability. Each team member has a voice and plays an active role in helping all of us achieve our goals with passion and discipline. We support one another to grow professionally to learn new skills and to take on challenging experiences in the spirit of continuous improvement.

The Opportunity:

As a member of the Customer Supply Chain Team the Customer Supply Chain Representative (CSCR) is the single point of contact for the order to delivery process for an assigned customer and business unit. The CSCR manages the customer relationship and works with crossfunctional peers to execute the customer order to delivery process. Additional responsibilities include: managing customer orders through monitoring draws versus forecast trouble shooting and resolving delivery failures executing against order programs and policy managing customer penalty deductions through investigation and working with the customer to reverse and correct root cause. Additionally this role will be required to manage allocation of product from our 3PL to our customers working with transportation on delivery options to minimize cost and providing concise daily communication to the sales team in regard to fill rate and delivery expectations.

Any MLF team member interested in being considered for this role are encouraged to apply online by May 06. Applications received beyond that date are not guaranteed consideration.

Snapshot of a DayintheLife:

• Key contact for Buyer or Broker for orders logistics and inventory flow challenges for all daytoday activities with assigned customer and business unit.
• Manages customer communication on any issues related to shipments.
• Collaborate with Transportation to determine the most efficient method to delivery product on time and in full to customers.
• Proactively addresses outofstock or product shortage issues through monitoring of product resupplies and timing of outgoing orders
• Support supply and production facilities to make deployment decisions based on direct vs. 3PL requirements.
• Own order management and allocation inventory when applicable.
• Manage EDI accounts.
• Manage customer refusals
• Collaborate with production Planning Sales and Customer Merchandising to work through any order to forecast variance.
• Participates in projects/process to resolve short and longterm customer issues or initiatives.
• Continually looks for ways to improve processes with customers in a way that is aligned with policies and procedures and appropriate controls.
• Develops and maintains strong relationships with both internal stakeholders and external customers.
• Works in conjunction with Sales and the Fulfillment Director to ensure customer strategic vision and logistical needs are met or exceeded.
• Communicate with or monitor service providers such as ocean carriers air freight forwarders global consolidators customs brokers or trucking companies.
• Contacts carrier (steamship lines and truckers) to book the necessary equipment to move cargo
• Coordinate pickup and delivery schedules for inland shipments with ocean carriers
• Ad hoc reporting to support processes or process improvements.
• Develop and maintain customer profiles and specific SOPs.
• Maintenance of key customer fill rate performance scorecards to track service performance.
• Maintain specific department or customer objectives for the assigned account and monitoring through the publication of a daily Key Account scorecard including any corrective actions or next steps being taken to maximize fill rate and on time delivery.
• Responsible for the customer relationship for assigned key account(s).
• Responsible for monitoring customer orders against policy.
• Maintain specific department or customer objectives for the assigned account and monitoring through the Key Account scorecard.
• Accountability and strong management of claims related to assigned accounts.
• Share knowledge with the team and document lessons learned.

What Youll Bring:

• Postsecondary education or equivalent experience/diploma in international logistics or equivalent work experience required
• 5 to 8 years of experience in the food industry and working experience with Food retail industry would be an asset
• Knowledge of EDI accounts
• Excellent ability to develop and maintain internal and external relationships
• Strong problem solving prioritization & organization skills with the ability to manage multiple competing tasks
• Ability to excel within a team environment
• Exceptional time management skills
• Strong communication skills written and verbal (oneonone and in groups)
• Letters of Credit applications rules and practices
• Effective negotiation skills
• Highly detail oriented
• Ability to work through conflict for win/win outcomes consensus builder and facilitator with high selfknowledge
• Selfmotivated team player able to be proactive and work with minimal supervision
• Ability to forge partnerships with other areas to drive performance across business and functional lines
• System Knowledge: Proficient in Microsoft Office Excel in particular; experience in SAP an asset

What We Offer at Maple Leaf Foods:

• Being part of a highperformance peoplefocused company that has an inspiring and unique vision to become the most sustainable protein company on earth and a deep commitment to sustainable protein across North America.
• An inclusive company culture and a work environment that keeps our people safe rewards excellence and empowers everyone to learn and contribute their best.
• A hybrid work model that embraces remote work for eligible roles helping team members achieve worklife balancecombining the best of both spending time working remotely benefitting from focus time and purposeful collaboration in the office setting.
• Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
• Defined Contribution Pension Plan with company matching that starts on your first day of employment.
• Learning and development opportunities including workshops speaker series events and resources that allow you to develop your skills and progress your career.
• Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees diplomas professional certification or trades programs.
• Supporting our deep commitment to community impact we offer up to two paid days annually to volunteer at a cause of your choice.

About Us:

Were a carbon neutral food company on a purposeful journey to Raise the Good in Food through better nutrition safer food and workplaces more humane animal care and environmental sustainability efforts that protect our planet. We care about our communities and commit to reducing food insecurity in Canada. Join us on the journey. Lets build a better future together.

Were passionate about food. For more than 100 years weve made delicious healthy protein that Canadians love under iconic national and regional brands like Maple Leaf Schneiders and Greenfield Natural Meat Co. Were on a journey to become the most sustainable protein company not just in Canada but on earth.

• We are carbon neutral.
• We are one of the only food companies in Canada to set sciencebased targets.

Were a global food company with more than 13500 team members. We operate sites in 20 locations across Canada. We also have locations in the U.S. and Mexico and do business in Asia.

A diverse and inclusive work environment

Championing diversity and inclusion is a critical component to advancing our collective purpose and vision and living the Maple Leaf Leadership Values. We believe in building investing in recognizing and rewarding remarkable people who value an inclusive workplace embrace all forms of diversity and commit to including every voice in our collaborative environment. Were so much stronger when we know were accepted and valued for who we are and what we each bring to the workplace.

We embrace a strong valuesbased culture

Our eight Leadership Values are our north star. They guide the decisions we make for all our stakeholders: our consumers our customers our people our communities our shareholders and the environment.

• Doing Whats Right
• Shared Value
• High Performance
• Diverse and Inclusive Teams
• Disciplined Decision Making
• Our Accountability
• Intense Curiosity
• Transparency and Humility

We thank all applicants for their interest in exploring employment opportunities with Maple Leaf Foods; however only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet the security criteria designated for the position.

Championing diversity and inclusion is a critical component to advancing our collective purpose and vision living the Maple Leaf Leadership Values and delivering winning results. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired; please contact our Talent Attraction Team at.

Disclaimer: Please note that salaries posted on sites other than the MLF Careers Page are not a reflection of Maple Leaf Foods and are an estimated salary range provided by that particular job board. Maple Leaf Foods offers competitive wages and an attractive total rewards package which will be discussed during an interview with our Talent Team.

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