Card Unsecured Lending and Merchant Services Chief Information Officer Technology Executive
Card Unsecured Lending and Merchant Services Chief Information Officer Technology Executive
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$ 249500 - 518300
1 Vacancy
Job Description
Title: Technology Executive
Reports to: CIO GenAI & Consumer Technology
Wells Fargo Technology
Technology at Wells Fargo is at the heart of what enables us to satisfy our customers financial needs and help them succeed financially. The Wells Fargo Technology (WFT) team leads technology for one of the highest market cap financial services institutions in the world helping 76.6 million customers conduct an average of 95 million transactions each day helping more endcustomers every day both in the United States and across the globe than any other division in our company.
Wells Fargo Technologys goal is to exceed Wells Fargo customers expectations and directly enable them to succeed financially. Through technology and operations services Wells Fargo Technology interacts with customers more than 12 billion times a year through branch mobile online ATM and telephone transactions. Wells Fargo Technology impacts customers directly through systems availability and security as well as indirectly through Wells Fargo business partners who offer and deliver a myriad of products and services that meet customers financial needs. Wells Fargo Technology strives to be a competitive advantage for the company and effective information management is one example of where we can take our capabilities to a new level of excellence.
The Wells Fargo Technology team helps customers directly every time they do business with the company delivering a true One Wells Fargo experience and ensuring their security regardless of channel. We also help customers by remaining trusted partners working with all lines of business (LOB) to develop and deliver valueadded products and services. To do this Wells Fargo Technology draws on the talents and motivation of thousands of technology team members across the enterprise.
About this role
The role of a Card Merchant Services and Unsecured Lending Chief Information Officer (CIO) involves leading technology strategies for the payment card merchant services and unsecured lending business units. This highlevel role integrates technology innovation operational efficiency and customer experience across these interrelated domains.
Skills and Qualifications
- Ability to develop a forwardlooking IT roadmap for card services merchant platforms and unsecured lending systems.
- Incorporate digital transformation and modernization initiatives to remain competitive in the financial services landscape.
- Ensure robust secure and scalable platforms for credit and debit card issuance processing and servicing.
- Ability to integrate tools for fraud detection credit scoring and rewards program management.
- Optimize mobile and digital wallet solutions for seamless customer experiences.
- Experience supporting merchant payment platforms with cuttingedge tools including pointofsale (POS) systems contactless payments and ecommerce integration.
- Experience with enhancing payment processing efficiency reduce transaction costs and improve merchant onboarding processes.
- Implement analytics to provide merchants with actionable insights such as sales trends and customer behaviors.
- Develop platforms that support personal loans revolving credit and other unsecured lending products.
- Leverage AI and machine learning for realtime credit decisioning risk assessment and loan servicing.
- Integrate mobilefriendly lending solutions to meet growing demand for quick digital loan approvals.
Position Responsibilities and Expected Outcomes
- Prioritize customer experience through omnichannel access to cards payments and lending products.
- Use predictive analytics to create personalized offers and loan terms tailored to individual needs.
- Enhance transparency and trust by leveraging blockchain for lending and transaction histories.
- Safeguard sensitive cardholder data and transaction details through advanced encryption and fraud detection systems.
- Ensure compliance with regulations such as PCIDSS GDPR and local lending laws.
- Build resilient systems to counteract cybersecurity threats like phishing and data breaches.
- Reduce operational costs while enhancing system performance and reliability.
- Collaborate with fintech partners payment processors and technology vendors to deliver innovative solutions.
- Manage vendor relationships to ensure high performance and costeffective contracts.
- Enable APIbased ecosystems that allow thirdparty developers to integrate with core services.
- Integrating unsecured lending and merchant payment solutions into retail platforms ecommerce sites and apps.
- Growing adoption of contactless cards QR codes and mobile wallets like Apple Pay and Google Pay.
- Expanding pointofsale financing options for merchants and consumers.
- Utilizing machine learning to assess creditworthiness and automate underwriting decisions in real time.
- Exploring blockchainbased payment and lending platforms for faster more secure transactions.
- Supporting environmentally conscious projects through unsecured loans and merchant partnerships.
- Adhering to a complex web of global and regional regulations for payments and lending.
- Ensuring transparent pricing and terms in unsecured lending to avoid legal issues.
- Identifying patent opportunities.
- Stay informed about the latest developments in AI technology and its applications in various industries.
- Keep an eye on competitor products identifying key differentiators and areas where your product can outperform in terms of functionality performance and user experience.
- Conduct market research to understand customer needs emerging trends and potential areas for product growth. Ability to explain technical concepts to nontechnical stakeholders and align business and technical.
Required Qualifications
- 8 years of technology strategic leadership experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education.
- 4 years of management experience
Desired Qualifications
- Experience driving largescale IT transformations particularly in financial services.
- Indepth knowledge of card processing systems payment gateways and unsecured lending platforms.
- Familiarity with technologies like AI/ML blockchain API ecosystems and cloud infrastructure.
- Understanding of the economics of card services merchant fees and unsecured lending interest models.
- Expertise in navigating financial regulations and implementing robust cybersecurity frameworks.
- Deliver scalable secure and customerfriendly payment and lending solutions.
- Drive revenue growth by supporting merchant and customer acquisition.
- Enhance operational efficiency while mitigating risks and regulatory challenges.
- Foster innovation and maintain a competitive edge in a rapidly evolving market.
- Strong analytical skills for evaluating the performance of AI models and measuring business impact.
- Deep understanding of banking systems fintech innovations and regulatory requirements across various business domains.
- Excellent communication and leadership skills with the ability to influence and coordinate across multiple organizational levels and domains.
- Demonstrated expertise in AI technologies and their application in financial services.
- Strong leadership and influencing skills within a complex matrixed environment; able to gain support and cooperation and build effective business partnerships with all levels of team members to achieve results without direct organizational control.
- Transformation experience within large matrixed organizations and how to simplify the organization.
- Experience operating in a highly regulated environment ideally a large financial institution.
- A high level of comfort working with ambiguity or uncertainty with exceptional organizational and project management skills with an ability to manage numerous competing demands from internal and external stakeholders.
- Strong executive presence the ability to interact and communicate with Clevel executives and regulators.
- Excellent written and verbal communication and interpersonal skills with the ability to collaborate effectively with stakeholders at all levels.
- Strategic mindset and the ability to think critically and solve complex problems.
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements skills experience or work location. The range listed is just one component of the compensation package offered to candidates.
$249500.00 $518300.00Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits many of which are listed below. VisitBenefits Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance critical illness insurance and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Posting End Date:
1 May 2025*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo we believe in diversity equity and inclusion in the workplace; accordingly we welcome applications for employment from all qualified candidates regardless of race color gender national origin religion age sexual orientation gender identity gender expression genetic information individuals with disabilities pregnancy marital status status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliancedriven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US:All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.
Applicants with Disabilities
To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. ThirdParty recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Required Experience:
Chief
Employment Type
Full-Time
