Applied Scientist Customer Experience and Business Trends
Applied Scientist Customer Experience and Business Trends
Posted on :
27-04-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 136000 - 223400
Vacancy
1 Vacancy
Posted on :
27-04-2025
Job Description
Customer Experience and Business Trends (CXBT) is looking for an Applied Scientist to join their team. CXBTs mission is to create bestinclass AI agents that seamlessly integrate multimodal inputs like speech images and video enabling natural empathetic and adaptive interactions. We leverage advanced architectures crossmodal learning interpretability and responsible AI techniques to provide coherent contextaware responses augmented by realtime knowledge retrieval.
The ideal candidate will have expertise in Large Language Models (LLMs) speech audio Natural Language processing (NLP) or multimodal learning to pioneer innovations in data simulation representation generation reasoning retrieval and evaluation.
Key job responsibilities
Build scalable solutions for realtime conversational experiences including multilingual support customizable personalities and conversational turntaking.
Develop data simulation approaches that mimic realworld speech interactions.
Research and implement novel algorithms and modeling techniques.
Acquire and curate diverse datasets while ensuring user privacy.
Create robust evaluation metrics and test sets to assess language model performance.
Integrate human feedback to improve data selection and model performance.
Innovate in data representation and model training techniques.
Apply responsible AI practices throughout the development process.
A day in the life
Our team is dedicated to improving Amazons products and services through evaluation of the endtoend customer experience using both internal and external processes and technology. Our mission is to deeply understand our customers experiences challenge the status quo and provide insights that drive innovation to improve that experience. Through our analysis and insights we inform business decisions that directly impact customer experience as customers of new GenAI and LLM technologies.
About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience globally. We are a team of builders that develop products services ideas and various ways of leveraging data to influence product and service offerings for almost every business at Amazon and for every customer (e.g. consumers developers sellers/brands employees investors streamers gamers).
Our approach is based on determining customer needs and problemsolving working backwards from there. We use technical and nontechnical approaches and stay aware of industry and business trends. We are a global team with diverse profiles skills and backgrounds including Product Managers Software Developers Computer Vision experts Solutions Architects Data Scientists Business Intelligence Engineers Business Analysts and Risk Managers.
3 years of building models for business application experience
PhD or Masters degree and 4 years of CS CE ML or related field experience
Experience programming in Java C Python or related language
Experience in any of the following areas: algorithms and data structures parsing numerical optimization data mining parallel and distributed computing highperformance computing
Experience using Unix/Linux
Experience in professional software development
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136000/year in our lowest geographic market up to $223400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
The ideal candidate will have expertise in Large Language Models (LLMs) speech audio Natural Language processing (NLP) or multimodal learning to pioneer innovations in data simulation representation generation reasoning retrieval and evaluation.
Key job responsibilities
Build scalable solutions for realtime conversational experiences including multilingual support customizable personalities and conversational turntaking.
Develop data simulation approaches that mimic realworld speech interactions.
Research and implement novel algorithms and modeling techniques.
Acquire and curate diverse datasets while ensuring user privacy.
Create robust evaluation metrics and test sets to assess language model performance.
Integrate human feedback to improve data selection and model performance.
Innovate in data representation and model training techniques.
Apply responsible AI practices throughout the development process.
A day in the life
Our team is dedicated to improving Amazons products and services through evaluation of the endtoend customer experience using both internal and external processes and technology. Our mission is to deeply understand our customers experiences challenge the status quo and provide insights that drive innovation to improve that experience. Through our analysis and insights we inform business decisions that directly impact customer experience as customers of new GenAI and LLM technologies.
About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience globally. We are a team of builders that develop products services ideas and various ways of leveraging data to influence product and service offerings for almost every business at Amazon and for every customer (e.g. consumers developers sellers/brands employees investors streamers gamers).
Our approach is based on determining customer needs and problemsolving working backwards from there. We use technical and nontechnical approaches and stay aware of industry and business trends. We are a global team with diverse profiles skills and backgrounds including Product Managers Software Developers Computer Vision experts Solutions Architects Data Scientists Business Intelligence Engineers Business Analysts and Risk Managers.
3 years of building models for business application experience
PhD or Masters degree and 4 years of CS CE ML or related field experience
Experience programming in Java C Python or related language
Experience in any of the following areas: algorithms and data structures parsing numerical optimization data mining parallel and distributed computing highperformance computing
Experience using Unix/Linux
Experience in professional software development
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136000/year in our lowest geographic market up to $223400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Employment Type
Full-Time
Key Skills
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