Front Office Supervisor - Hilton Chicago
Front Office Supervisor - Hilton Chicago
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Job Description
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The beautifulHilton Chicago in the heart of the windy city is currently hiring a Front Office Supervisorto help the team!
Located on South Michigan Avenue and overlooking GrantPark and Lake Michigan this hoteloffers 1544 guest rooms and suites 234000 square feet of meeting and event space and exceptional dining options.
This is a great opportunity for those who want to grow and gain more experience in our industry If youre ready to welcome guests from all over the world at Illinois largest Hilton Hotel & Resorts property then we want you to be a part of our team!
For full time employees Hilton offersAMAZINGbenefits including health insurance (medical dental vision) 401k (matching) extensive Paid Time Off Team Member/Friend & Family Travel Program to stay in any Hilton brand hotelfor a very discounted rateTeam Member recognition and otherAWESOMEHilton Perks!
APPLY RIGHT NOW! (It only takes a couple of minutes use your phone) and a Hilton recruiter will be in touch.
For more information on the property please visit:
What will I be doing
As a Front Office Supervisor you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
- Assign work and supervise team member performance in all Front Office procedures including but not limited to guest checkin and checkout lobby traffic and flow luggage assistance telephone operator services and determining room rates and availability
- Respond to guest inquiries and resolve issues and complaints in a timely friendly and efficient manner
- Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
- Schedule assign daily work lead preshift meetings inform and train team members
- Monitor observe and assist in evaluating team member performance
- Monitor lobby traffic and adjust staffing accordingly
Pay Rate
The hourly rate range is $23.00 to $25.00 and is based on applicable and specialized experience and location
Benefits & Perks
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
Complimentary Meals in the Team Member Restaurant
Access to pay when you need it through DailyPay
Medical Insurance Coverage for you and your family
Mental health resources including Employee Assistance Program
BestinClass Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
DebtFree Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
EOE/AA/Disabled/Veterans
Required Experience:
Manager
Employment Type
Full-Time
