Event Manager - Signia by Hilton San Jose
Event Manager - Signia by Hilton San Jose
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Job Description
Signia by Hilton San Jose is looking for its next Event Manager! Located in the heart of downtown Signia by Hilton San Jose is perfectly situated on Plaza de Csar Chvez Park and within walking distance of the San Jose Convention Center. Were surrounded by Fortune 500 companies and near sports and entertainment venues like SAP Center and Levis Stadium. As a member of our team youll have the opportunity to work in a collaborative and supportive atmosphere with access to professional development and growth opportunities.
Hourly Rate Range: The hourly rate range for this role is $34.50$36.00 and is based on applicable and specialized experience and location.
The ideal candidate will possess:
- Strong organizational detailoriented multitasking and time management skills
- Previous customer service experience is required
- Ability to effectively communicate in English
- Previous experience in catering sales and/or event services is an asset
- Experience with Delphi is a plus
- Passion for hospitality and creating memorable experiences for guests
What will I be doing
As Event Manager you are responsible for event documentation and coordination with Sales hotel departments and customers to ensure consistent highlevel service throughout the preevent event and postevent phases of all hotel events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planners primary contact following turnover on property and is responsible for his/her experience.
Specifically your essential functions will be to perform the following tasks to the highest standards:
- Organize plan and prioritize your duties by developing plans and goals.
- Timely communication to internal and external clients via telephone email written documents or in person.
- Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
- Demonstrate knowledge of job systems products systems and processes.
- Resolve conflicts and negotiate with others while handling complaints settling disputes and resolving grievances and conflicts.
- Selling and influencing both internal and external clients.
- Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
- Ensure highquality service by communicating and assisting others to understand the guest needs providing direction and guidance feedback and individual coaching when needed.
- Participate in customer site inspections and assist with the sales process as necessary.
- Other duties as necessary based on business needs.
- Regular attendance.
EOE/AA/Disabled/Veterans
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values.
Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
#LIBM1
Required Experience:
Manager
Employment Type
Full-Time
