Operations Associate
Operations Associate
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Job Description
PURPOSE. DIGNITY. ACTION.
Operations Associate
PURPOSE. DIGNITY. ACTION. (PDA)
PDA strives to build robust support for nonpunitive communitybased solutions to many public safety issues.With neighborhood and public partners and in partnership with community members actively seeking to move past experiences of harm and injury we design and deliver widely supported initiatives that promote safety restoration and racial equity.
Who We Are
Formed in 1969 as The Defender Association to provide highquality legal defense for civil rights activists in Seattle in 2013 we began to concentrate exclusively on alternative public safety models when King County created an inhouse public defense program. PDA remained independent to carry on the work of our Racial Disparity Project which had helped to design LEAD the nations first prebooking diversion model for drugrelated offenses. In 2021 we adopted a CoExecutive Director structure recognizing the value of powersharing multiple voices and perspectives at the leadership level. Our multicultural team of lawyers organizers project managers social workers direct service providers and administrative staff blends professional and technical skills with lived experience of the systems were working to change.
CoLEAD Background
Position Description:
The Operations Associate supports the Director of Operations to ensure operations provide highlevel resources leadership development and staff training. This position reports to the PDA Director of Operations to ensure we are providing quality personcentered support organization wide.
Essential Job Functions:
PDA/CoLEAD Operations 50
- Supports the work of the PDA Director of Operations and other members of the CoLEAD and PDA leadership team focused on internal operations special initiatives program project management and program personnel support.
- Support the PDA Director of Operations in coordinating new employee onboarding communications with PDA leadership CoExecutive Directors CoLEAD leadership and operational and finance staff.
- Work closely with the CoLEAD Program Director CoLEAD Manager and CoLEAD Supervisors toprovide program oversight integrity and personcentered care for all CoLEAD participants
- Provide a consistent and regular onsite operations presence at sites with program staff
- Coordinate with program leadership project managers staff and program subcontractors including
- Liaison with the We Deliver Care (WDC) Safety Team for program and training needs
- Liaison with ReblX including working with the ReblX Operations Team to support checkin meetings and facilities management
- Oversee program operations and logistics including
- Resolve operational issues submitted through our centralized operations ticketing system
- Order program and harm reduction supplies maintain proper inventory through our inventory system and keep track of distribution.
- Maintain the ORCA card distribution system for our participants
- Distribute and track all gift cards for programs
- Track all staff receipts working with supervisors to make sure documentation is sent to operations promptly.
- Liaison with other PDA workgroups to ensure coordination including Finance and Accounting Benefits and Payroll
- Other duties as assigned
Temporary Lodging Site Liaison & Site Operations (Site Control) 40
- Ensure that CoLEAD complies with requirements for workplace health and safety. Communicate and train with staff to identify and report safety issues to reduce or eliminate workplace hazards
- Coordinate with Director of Operations CoLEAD Program Director Facilities Management hired security and other CoLEAD staff to coordinate movein and moveout of Temporary Lodging sites
- Work with the Director of Operations to coordinate crossfunctional disaster preparedness teams to ensure that CoLEAD has a plan in place for emergencies including the supplies needed at every site
- Assist the Director of Operations in overseeing all stages of new site openings
- Oversee room turnover and room occupancy status and assist with room audits at sites as necessary to ensure the room tracker and ExtendedReach are up to date and accurate.
- Coordinate with the CoLEAD Manager to ensure that temporary lodging sites have operational support
- Coordinate transportation and logistics to ensure timely operations and deliveries to all temporary shelter locations
- Oversee food services including centralizing food ordering and inventory system as well as distribution of food to all sites
- Submit and monitor all maintenance tickets through MaintainX submitted at each site updating the Director of Operations as needed.
- Other duties and responsibilities as assigned.
General Operations Support 10
- May be deployed to support PDA staff and operations team members at any of the organizations sites
- Other duties and responsibilities as assigned
Essential Job Qualifications:
(Any equivalent combination of knowledge skills abilities education and experience)
Experience:
- Experience working independently on administrative projects
- 2 or more years of experience working in operations and administration that provides case management and/or outreach for residential services in a social services/human services program
- Demonstrated knowledge of program management tools and ability to work effectively managing multiple priorities
Knowledge and Skills:
- Strong analytical skills and aptitude for detail
- Ability to exercise independent judgment apply strong problemsolving and critical thinking skills and manage competing priorities using effective organizational strategies
Physical Requirements:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
- Ability to converse and listen to people in various settings
- Ability to use a computer/laptop as well as other standard office equipment
- Frequently required to stand walk use fingers hands and arms
- Ability to occasionally push pull lift and/or carry supplies up to 25 pounds
- Work takes place in a social services environment where long periods of sitting working on a computer walking to various sites and meeting outside the site walking up and down stairs will be required
- Travel to sites and meetings around the county is necessary
- Ability to work in an environment where there may be animals present
Preferred Qualifications
- Lived experience with criminal legal systems including jails law enforcement and courts as well as being unhoused
- Experience in work related to residential programs outreach programs or in an institutional setting
- Experience with services that are provided from a harm reduction perspective to individuals experiencing behavioral health disabilities
- Experience working with a multicultural workforce with a variety of lived professional and academic experiences
- Over five years of program operations experience in the human services field
Location
The PDA Office is in Seattle WA.
Benefits include:
- 401 (k) match of up to 4 of salary beginning after six months of employment
- Annual 2 of salary profit sharing contribution to 401k provided in most years
- Generous medical and dental benefits for employees and family members
- Flexible Spending Agreement for both medical and dependent care needs
- 15 days vacation per year increasing annually up to 20 days vacation per year after 5 years.
- 12 personal/sick days annually
- Monthly $50 employer cell phone contribution if required by position
This is a Fair Labor Standards Act nonexempt atwill position; continuation in the position depends on both performance and funding.
Equal Opportunity Employer
PDA is committed to a policy of equal opportunity and fosters an environment free of barriers and discriminatory practices. PDA actively promotes mutual respect acceptance teamwork and productivity. PDA is committed to maintaining an organization whose staff Board and clients are diverse in background experience race color national origin gender age religious affiliation marital status sexual identity sensory mental or physical abilities veteran status and other qualities that strengthen the program while reinforcing its commitment to basic fairness. People of color those directly impacted by the criminal justice system people who identify as queer trans lesbian gay or bisexual and those with disabilities are strongly encouraged to apply. Individuals needing a reasonable accommodation for the application or interview process should contact
How to Apply
Submit your cover letter and resume. Please note: Only applicants under consideration will be contacted. No phone calls please.
Required Experience:
IC
Employment Type
Full-Time
