Deskside Technician-2
Deskside Technician-2
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Salary Not Disclosed
1 Vacancy
Job Description
At MFS you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.
THE ROLE
The Desktop Technician is responsible for providing firstline technical support for computer hardware and software issues. The role involves diagnosing troubleshooting and resolving basic desktop laptop and peripheral device problems. The technician will assist end users by setting up configuring and maintaining IT equipment ensuring the smooth operation of daily technology use within the organization
WHAT YOU WILL DO
- Provide technical support for desktop laptop and peripheral devices (printers scanners etc..
- Troubleshoot and resolve hardware and software issues in person over the phone or via remote access.
- Install configure and update software and operating systems.
- Assist in setting up and deploying new hardware (computers monitors etc..
- Perform routine maintenance and upgrades on IT equipment.
- Document support requests issues and solutions in a ticketing system.
- Provide assistance with network connectivity issues for workstations.
- Collaborate with other IT staff to escalate more complex issues.
- Ensure adherence to security and compliance standards in IT operations.
- Assist in maintaining an inventory of IT equipment and supplies.
- Assist AV Team with Room Setups and Meeting prep (when required)
WHAT WE ARE LOOKING FOR
- Bachelors degree or equivalent.
- 02 years of experience.
- Basic knowledge of operating systems (Windows macOS) and computer hardware.
- Familiarity with common software applications (Microsoft Office web browsers etc..
- Excellent problemsolving skills and the ability to work independently or in a team.
- Good communication skills for interacting with end users.
- Ability to follow written and verbal instructions for troubleshooting.
- Entrylevel certifications such as CompTIA A or Microsoft certifications (preferred but not required).
- Willingness to learn and adapt to new technologies and systems.
#MBLI
#LIHYBRID
At MFS we are dedicated to building a diverse inclusive and authentic workplace. If you are excited about this role but your past experience doesnt align perfectly we encourage you to apply you might be just the right candidate for this role or others.
What we offer:
- Generous timeoff provided: including Responsible time off for many roles paid company holidays when the US Stock Exchange is closed plus paid volunteer time
- Family Focus: Up to 20 weeks of paid leave for new parents backup care program dependent care flexible spending account adoption assistance generous caregiver leave
- Health and Welfare: Competitive medical vision and dental plans plus taxfree health savings accounts with company contributions
- Wellness Programs: Robust wellness webinars employee assistance program gym reimbursement through our medical plans fitness center discounts and more
- Life & Disability Benefits: Companypaid basic life insurance and shortterm disability
- Financial Benefits: 401(k) savings plan Defined Contribution plan 15 of base salary invested into the Plan competitive total compensation programs
Applicants must be currently authorized to work in the United States on a fulltime basis. This position is not eligible for sponsorship.
MFS is a hybrid work environment (remote/onsite) unless otherwise stated in the job posting.
If any applicant is unable to complete an application or respond to a job opening because of a disability please contact MFS at or email for assistance.
MFS is an Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race color religion sex national origin age marital status sexual orientation gender identity genetic information disability veteran status or any other status protected by federal state or local laws. Employees and applicants of MFS will not be subject to harassment on the basis of their status. Additionally retaliation including intimidation threats or coercion because an employee or applicant has objected to discrimination engaged or may engage in filing a complaint assisted in a review investigation or hearing or have otherwise sought to obtain their legal rights under any Federal State or local EEO law is prohibited. Please see the Know Your Rights: Workplace Discrimination is Illegal document linked for your reference.
Required Experience:
IC
Employment Type
Full-Time
