Night Auditor
Night Auditor
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Job Description
AttentionNight Owls! The Night Auditor is responsible for monitoring the property duringthe overnight hours. These responsibilities include checking the proper dailyshutdown of the physical property providing services to guests during theovernight hours and a number of financial reporting roles prescribed byproperty management. The Night Auditor will record store access and analyzedcomputerized financial information to close each days transactions. Thisposition is for a problemsolver and requires an outgoing enthusiasticpersonality strong attention to detail and the ability to work withoutconstant direct supervision. Opportunity to get hands on experience with aProperty Management System.
Location: Higgins Beach Inn Scarborough ME
Hours: 10pm to 6:30am Friday and Saturday nights
Compensation: $18 to $20 per hour
Seasonal Position: May through October
Start date:Early May
Benefits: Discounted stays and food & beverage at affiliated properties
Experience: Previous experience is preferred
SUMMARY OF ESSENTIAL JOB FUNCTIONS:
- Maintain a neat and professional appearance in accordance with property standards.
- Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.
- Manage and resolve all guest complaints (and compliments) in a professional and courteous manner maintaining composure under pressure allowing guests to speak first and then providing solutions to their issues or concerns. Follow through to ensure guest satisfaction with the resolution. Know who to call upon if you cannot solve a guests problem.
- Register and orient arriving guests according to property standards.
- Anticipate and address guests service needs. Identify and solve problems in a timely manner.
- Be knowledgeable about the property its programs amenities and experiences.
- Have a working knowledge of propertys phone and other communication systems. Answer telephone calls with a pleasant demeanor according to property etiquette listening carefully to callers requests and clearly taking dating distributing or filing notes as needed.
- Check daily figures postings and financial documents for accuracy.
- Record store access and/or analyze computerized financial information to close each days transactions
- Control and secure cash and cash equivalents according to property cash handling policy and procedures.
- Prepare maintain and distribute statistical financial accounting auditing or payroll reports and tables.
- Audit and reconcile all revenue postings.
- Maintain accurate guest accounts and folios house banks deposits petty cash and cash drawers according to property specifications. Understand cash reporting requirements.
- Be fully knowledgeable about how to post to and maintain guest folios according to property specifications. Must have computer skills sufficient to meet property system needs which may include Microsoft Word Xcel database operations point of sale and property management systems.
- Process guest checkouts and collect and process payments with efficiency. Be able to explain everything on a guest folio and be able to make corrections as needed.
- Maintain confidentiality of proprietary and guest information
- Be responsible for security of any room or supply closet keys as well as for respecting the confidential nature of some front desk correspondence transactions and activities.
- Make regular tours of property as detailed by property management to check security of entrances personnel property and guest safety. Maintain awareness of unknown persons on property; follow property procedures to deal with unusual or emergency situations. Be knowledgeable of property specific safety and security procedures. Oversee any emergency situation and be able to safely orchestrate a building evacuation if required.
- Perform light housekeeping duties to ensure that the appearance of front desk and lobby areas is according to property specifications. Assist with set up of early morning food and beverage service as directed.
- Know who to notify in case of broken equipment or unsafe/unsanitary conditions.
- Manually handle/lift/carry product up to 30 pounds between knee and shoulders.
- Must have bilateral fine manipulation of both hands which may be repetitive for entire shift.
- May be vertically mobile for over 25 of shift.
- Protect the assets of this property and Migis Hotel Group.
MINIMUM REQUIREMENTS:
- Must be eligible to work in the United States of America.
- Must be at least 18 years of age.
- Ability to communicate in English both orally and written with guests and employees some of whom will require high levels of patience tact and diplomacy.
- Ability to work as a part of a team.
- Ability to understand verbal and written directions as well as workplace safety signage.
- Must have accounting and computer use experience
- Active listening and observation skills.
Employment Type
Hourly
