Product Support Engineer Prime Air - Amazon

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How do you get items to customers quickly costeffectively andmost importantlysafely in less than an hour And how do you do it in a way that can scale Our teams of hundreds of scientists engineers aerospace professionals and futurists have been working hard to do just that! We are delivering to customers and are excited for whats to come. Check out more information about Prime Air on the About Amazon blog you are seeking an iterative environment where you can drive innovation apply stateoftheart technologies to solve real world delivery challenges and provide benefits to customers Prime Air is the place for you.

Come work on the Amazon Prime Air Team!

Prime Air is seeking an experienced Engineer within the Product Support Organization team to drive deployment of hardware and software functionality pursue continuous improvement and investigate issues on a critical program across several different disciplines. This role requires demonstrated troubleshooting capabilities and ability to innovate in a constrained design space.

Excellent communication skills are a must to build trust and drive alignment across both design and operations spaces. You will work with engineering manufacturing and operational functions across all Prime Air teams to drive efficient delivery and decompose ambiguous problems into straightforward solutions. The ideal candidate will have exceptional customer focus problem solving skills regulatory understanding and the ability to convert lessons learned to requirement update requests. You will work hard have fun and of course make history!

Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazons ability to apply for and obtain an export control license on your behalf.

Bachelors degree in mechanical engineering electrical engineering computer science or equivalent
Experience working in design product (technical or operational) support or field service
Experience with new product introduction/launch and change introduction
Experience with project planning and prioritization of requests
Experience working on aerospace products / projects or in other regulated fields like healthcare or automotive
Experience with troubleshooting trend analysis and RCCA (root cause and corrective action)

Experience with customer facing roles
Experience leading continuous improvement efforts and driving operational efficiency
Experience with quality systems
Experience with change management and technology deployment
Experience with design or redesign of integrated systems
Experience working with suppliers
Experience with repair stations and recertification

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

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