Housekeeping Supervisor
Housekeeping Supervisor
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Job Description
The Housekeeping Supervisor supports the Housekeeping Department by ensuring the guest rooms public spaces and heart of house areas are clean and well maintained to the standards set by Hilton Toronto and with a focus on guest satisfaction and team member engagement.
What will you be doing
As a Housekeeping Supervisor you will perform the following tasks to the highest standards:
Allocate work duties to Team Members
Perform routine inspections of all checkout rooms and spot checks of all occupied rooms
Report and follow up on any maintenance defects or other issues
Routinely inspect service areas store rooms and corridors
- Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
Manage efficiently the stock control and the maintenance of equipment
Provide excellent guest service including VIP and other special requirements
Ensure the adherence to hotel brand standards at all times
What are we looking for
Housekeeping Supervisors serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
Previous experience in a Housekeeping supervisory role ideally in a unionized environment
- Flexibility in working morning afternoon weekend and public holiday shifts
- A successful track record of managing a team
Strong organizational and communication skills
Keen attention to detail and ability to analyze information
Strong interpersonal and relationshipbuilding skills
A passion for delivering exceptional levels of guest service
Proficiency with computers and computer programs including Microsoft Office
What will it be like to work for Hilton
Since being founded in 1919 Hilton Worldwide has been a leader in the hospitality industry. Today Hilton Worldwide remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
Hospitality Were passionate about delivering exceptional guest experiences.
Integrity We do the right thing all the time.
Leadership Were leaders in our industry and in our communities.
Teamwork Were team players in everything we do.
Ownership Were the owners of our actions and decisions.
Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes in our Team Members:
- Living the Values
- Quality
- Productivity
- Dependability
- Customer Focus
- Teamwork
- Adaptability
ACCESSIBILITY
Hilton Hotels and Resorts are committed to providing equality of services and access to facilities for all our guests. For more information on this hotels Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at or callAODA.
EOE/AA/Disabled/Veterans
Required Experience:
Manager
Employment Type
Full-Time
