Receptionist
Receptionist
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Job Description
Receptionist/Administrative Assistant Elevate Your Career at Downtown AutoGroup!
Do you thrive in a customerfocused environment Are you passionate about delivering exceptional guest experiencesThen this is the perfect opportunity for you!Downtown AutoGroup is seeking a detailoriented and enthusiastic Receptionist/Administrative Assistant to join our dynamic and fastpaced environment at one of our innovative dealerships at Downtown AutoGroups revolutionary Autoplex! Were changing the way people buy cars be a part of it! Take a look at ourunique approachand see for yourself!
Why we need you
As the first point of contact for our dealership the Receptionist/Administrative Assistant plays a key role in ensuring a smooth professional and positive experience for all visitors and clients. This position is perfect for someone who thrives in a fastpaced environment loves interacting with people and has a passion for the automotive industry.
Heres what youll be doing
You will be the welcoming face of our dealership playing a key role in establishing an outstanding experience for each guest from the moment they walk through the door. You will be responsible for managing frontdesk operations supporting administrative functions and providing exceptional service to customers in person and over the phone. Thisrole is pivotal in maintaining an organized and friendly environment ensuring smooth operations within our dealership.
Key Responsibilities:
Front Desk Management:
- Greet and welcome customers ensuring a warm and professional reception.
- Answer and direct incoming calls in a courteous manner managing multiline phone systems.
- Manage customer inquiries schedule appointments and direct clients to appropriate departments (sales service finance).
- Maintain the cleanliness and organization of the reception area ensuring it reflects the high standards of the dealership.
Administrative Support:
- Provide administrative assistance to various departments including sales service and finance.
- Assist in maintaining customer databases updating records and inputting data accurately.
- Handle clerical duties such as filing photocopying scanning and completing licensing documentation.
- Assist with preparation of reports documentation and communications as needed.
- Coordinate incoming and outgoing mail packages and deliveries.
Customer Service Excellence:
- Be the dealerships ambassador providing customers with information about services promotions and vehicle inventory.
- Assist with customer checkin for service appointments ensuring a smooth handoff to service advisors.
- Monitor and follow up on customer inquiries to ensure timely and effective resolution.
- Respond to email inquiries and follow up with customers regarding appointments and services.
Appointment and Scheduling Management:
- Maintain and manage the dealerships calendar for meetings appointments and test drives.
- Coordinate customer service appointments vehicle deliveries and sales meetings.
General Office Tasks:
- Assist in organizing dealership events meetings and other special functions.
- Handle any additional tasks or projects as requested by management.
You need these qualifications
- Previous experience as a receptionist administrative assistant or in a customer service role.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage multiple tasks simultaneously in a fastpaced environment.
- Understanding of the importance of providing an exceptional customer experience to both internal and external customers
- Proficient in Microsoft Office Suite (Word Excel Outlook) and familiarity with CRM systems.
- A friendly professional demeanor with a customerfirst attitude.
- Ability to work independently as well as part of a team.
- Positive attitude and a willingness to take initiative.
- High school diploma or equivalent.
It would be nice if you
- Haveprevious experience in the automotive industry.
- Have additional education or certifications.
- Have a Valid Ontario G Drivers License with no demerit points
What we offer
- Impactful Work:Every day presents new challenges and opportunities to make a difference.
- Career Growth:Were committed to helping our team members grow their careers with us we believe in promoting from within.
- Community:Be part of a team thats as passionate about cars as you are in one of the most vibrant cities in the world.
- Competitive Pay:Attractive salary.
- Comprehensive Benefits:Health dental and vision coverage along with a Parts & Service Discount and a generous Vehicle Purchase Program.
- Professional Development:Ongoing training opportunities to keep your skills sharp and your career on trackthrough our DAG Facility:Work in a clean organized and wellequipped shop that prioritizes safety and efficiency atour stateoftheart Autoplex.
- Positive Work Environment:Be part of a supportive and friendly team that values your contribution.
Apply Now!
If youre a proactive individual who enjoys interacting with customers and keeping things running smoothly wed love to hear from you. Were excited to hear your story!
This is an inperson role.
Downtown AutoGroup is anequal opportunity employer committed to creating an inclusive and accessible environment for all employees. Wed be happy to provide reasonable accommodations to help you apply just email us
Join us at Downtown AutoGroupin revolutionizing the automotive service experience!
All candidates must be eligible to work in Canada. We thank all applicants for their interest; however only those selected for an interview will be contacted.
Employment Type
Full Time
