Desktop Support Technician Secret Clearance
Desktop Support Technician Secret Clearance
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USD 75000 - 80000
1 Vacancy
Job Description
Come join our growing team with a 21st Century Vision! At KaylaTek we understand that the key to our success is the quality of the people we employ. Our focus is not just on jobs but on building and enhancing your career through ongoing professional development training and high quality of life. Our team members choose KaylaTek for a number of reasons including our competitive compensation and benefit packages dedication to education as well as our outstanding service. Our Grow Strong Vision encompasses a place for employees to grow learn and feel a sense of belonging not just a place to work.
Employee Benefit Offerings
Medical Dental Vision 401(k) with company matching ShortTerm and LongTerm Disability Life and AD&D Insurance Paid Time Off 11 Paid Holidays Employee Assistance Program (EAP) Professional Development Program Military Leave Support Referral bonuses and more!
KaylaTek has an exciting Desktop Support Journeyman opportunity supporting the AFNCR IT contract. This is a high visibility position supporting a premier Air Force contract as part of the Silver Support Team Staff.
Location: Arlington VA 100 on site
Job Summary: Desktop Support Specialist is responsible for providing Air Force Senior Officers client site service repair and/or installation support of existing hardware software network configurations and new system initiatives for all sites within area of responsibility. Duties may include providing roving site support services as well as assisting in the development and ensuring adherence to areawide procedural/policy changes.
Desktop Support is divided into three teams to support the Pentagon JBA and JBAB. The Desktop Support team will support all desktops and multifunctional devices at the Pentagon JBA JBAB Alternate Sites and Event/Conferences. Additionally Desktop Support handles routine requirements like new customer installs small office moves and technical refresh. Desktop Support handles approximately 18000 NIPR desktops laptops and tablets/iPads and iPhones; approximatelySIPR desktops; and all printers connected to the AFNCR network. Desktop Support personnel are responsible for creating and maintaining a central repository for technical advice and solutions of network systems software applications assistance automatic data processing support hardware exchange and repair service support. Assisting with reporting network performance metrics using Remedy Action Reporting System. Utilize Remedy to enter document track coordinate route resolve and close user ticket issues. Work with HQ software license manager to prevent unlicensed software on the network.
Essential Job Functions
- Perform onsite analysis diagnosis and resolution of complex problems for customers and recommend/implement corrective solutions.
- Install configure test maintain monitor and troubleshoot enduser workstations and related hardware and software in order to deliver required SLAs.
- Collaborate with LAN technicians/network administrators to ensure efficient operation of the organizations desktop computing environment.
- Where required administer and resolve issues with associated enduser workstation software products.
- Receive and respond to incoming calls emails instant messages and voicemails.
- Accurately document instances of desktop equipment or component failure repair installation and removal.
- Accurately document and update all assigned incident tickets.
- If necessary liaise with thirdparty support and PC equipment vendors
- Analyze identify and resolve Common Access Cards and CAC Readers/PKI certificate troubleshooting.
- Analyze identify resolve VPN outlook and network access issues.
- Utilize Active Directory to manage users accounts.
Basic Qualifications
- High School diploma or equivalent and 5 years of prior relevant experience.
- Security CE Certification is required.
- Currently possess an active DoD Secret security clearance
Preferred Qualifications
- Strong communication skills (both verbal and written).
- Comfortable discussing technical information with users and other support personnel.
- Ability to quickly learn new systems and IT concepts.
- Strong problem solving and decisionmaking skills.
- Ability to work autonomously as well as an integral member of a team.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
MUST BE A US CITIZEN
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
EQUAL OPPORTUNITY EMPLOYER
KaylaTek is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law.
EVERIFY AND BACKGROUND CHECKS
In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. KaylaTek participates in the DHS eVerify program. KaylaTek also conducts a background check on all candidates post offer though PROScreening LLC.
KaylaTek requires criminal education and salary checks on candidates post offer.
Required Experience:
IC
Employment Type
Full-Time
