Product Genius - Audi Cary
Product Genius - Audi Cary
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Job Description
Holman is a familyowned global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving Whats Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated and creating positive rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Audi Cary is looking for a Product Genius to join their team and the Holman Family!
What will you do
The Product Genius will focus on educating customers on the latest and greatest technology in their new car. After the sale of the car the Product Genius will meet with the client to answer all questions in regards to operation of their vehicle. They will make followup calls after the purchase to ensure customer satisfaction.
- Maintain a complete understanding of all technological aspects of vehicles
- Communicate effective efficiently and timely to all guests
- Inspect each vehicle being delivered to ensure exemplary customer service and a seamless delivery process
- Thoroughly complete all associate paperwork with the delivery
- Maintain a professional image in appearance words and actions
What are you looking for
- Must have a valid drivers license with excellent driving record
- 25 years of customer service experience
- Must maintain a complete understanding of all technological aspects of vehicles
- Communicate effective efficiently and timely to all guests
- Followup with customers in a timely manner and schedule initial service appointment
- Have the ability to explain all features on the vehicles (personal settings navigation Bluetooth and garage door pairing) the loaner vehicle process warranty features roadside assistance and maintenance schedules
- Introduce customers to the service department team and assist with any followup questions
Equal Opportunity Employment and Accommodations:
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
If you are a person with a disability needing assistance with the application process please contact
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Employment Type
Full-Time
