Program Manager Healthcare Services
Program Manager Healthcare Services
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Job Description
Our Opportunity:
Chewys mission is to be the most trusted and convenient online destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. At Chewy the Chewy Health team is on a mission to transform how veterinarians and pet parents care for pets. Through our multiyear effort were building new services on our PracticeHub platform to make it easier for pets of all kinds to live healthier happier lives.
Chewy Health is hiring a Program Manager to join our Healthcare Services team in Plantation FL Bellevue WA or Boston MA. Were looking for someone who has led sophisticated crossfunctional projects and loves turning ideas into action. In this role youll help streamline operations drive automation and keep teams aligned all while keeping senior leadership updated on progress risks and changes. If youre passionate about improving how things work and want to help shape the future of PracticeHub wed love to meet you.
What Youll Do:
- Drive Operational Efficiency: Identify workflow gaps and lead process improvements implement best practices and automation to boost productivity and support change management initiatives across the organization.
- Lead Program Strategy & : Set clear program goals and use data and improve performance define KPIs to measure success and align with business objectives and evaluate and prioritize projects based on business needs and team input.
- Collaborate & Communicate Across Teams: Work closely with internal teams to optimize resources while getting results use project management tools to lead highvolume initiatives efficiently regularly update leadership on progress risks and roadblocks.
- Manage Risk & Ensure Delivery: Proactively identify potential risks and resolve them before they escalate and ensure smooth and ontime delivery of critical programs.
What Youll Need:
- Education & Experience: Bachelors degree and 5 years demonstrated ability of taking ownership and getting results in datadriven environment and experience building tools and programs to tackle problems.
- Analytical & Technical Skills: Strong analytical skills including financial and data modeling proficiency with CRM tools especially Salesforce and experience operationalizing processes across Sales Tech and Operations teams.
- Collaboration & Leadership: Natural ability to work crossfunctionally and drive results as part of a team strong influencing skills with the ability to guide decisions and accelerate progress through databacked recommendations.
- & Communication: Excellent time management and prioritization skills high attention to detail and ability to adapt to changing priorities clear effective written and verbal communication skills and willingness to travel as needed.
Bonus:
- MBA or Masters degree
- Proficiency with SQL Lucidchart or TeamGantt
- Experience in the veterinary or pharmaceutical industry
Hub Locations & Work Arrangement:
- Hybrid Model: 3 days in hub location per week
- Remote: This role is NOT a remote role.
Required Experience:
Manager
Employment Type
Full Time
