Quality Control Associate
Quality Control Associate
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Job Description
Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area
As a Quality Associate I within the Wholesale Lending Services team you will be responsible for managing the Quality Control (QC) team and processes globally for a function and/or line of business. You will act as the primary liaison with line of business/operations engage other lines of defense and supporting partners monitor the control environment and operational environment provide analysis of review results manage a functional unit and handle projects of medium scale and complexity. This role provides an exciting opportunity to join a dynamic and growing team in a fastpaced and challenging area
Job Responsibilities:
- Manages the Quality Control (QC) team and processes globally for a function and/or line of business including the implementation of operational policies processes and procedures for Commercial Operations
- Acts as the primary liaison with line of business / operations to provide results articulate findings verbally in recurring meetings analyze disputes reassessments and escalations and demonstrates fortitude against potential adversity
- Engages other lines of defense and supporting partners (i. e. Risk Compliance and Audit) partners to review or escalate findings with respect assigned vertical
- Monitors the control environment and operational environment for changes which may impact testing specific to assigned areas
- Provides analysis and deep dive of review results including reporting trends through monthly reporting. Partner closely with key stakeholders to develop effective quality program practices. Provides feedback to line of business / operations managers on quality performance and recommend corrective actions as needed; supports line of business / operations with quality initiatives as appropriate
- Manage a functional unit including accountability for effective and efficient processes and services to internal departments. Manages and directs overall team activities metrics coaches for improvement and monitors progress
- Oversees employee development monitoring individual and team performance and encouraging/ driving team engagement.
- Recommends and implements process changes to improve services and systems
- Manages projects of medium scale and complexity as assigned and completes deliverables timely
Required Qualifications Skills and Capabilities:
- Bachelors degree or equivalent;3 years experience in financial services industry with solid background in credit monitoring
- Strong Analytical/critical thinking skills and strong attention to detail
- Excellent written and verbal communication skills; ability to present concise findings in a persuasive manner
- Selfmotivated with effective time management and multitasking skills
- Demonstrates interpersonal skills; exceptional collaboration and relationship building skills
- Flexible quickly adapts to changes in the work environment and manages competing priorities to achieve the most effective results; ability to work a flexible shift as required
- Strong sense of urgency by responding immediately to escalated issues
Required Experience:
IC
Employment Type
Full-Time
