Senior Risk Manager Quality Operations
Senior Risk Manager Quality Operations
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Job Description
You Lead the Way. Weve Got Your Back.
With the right backing people and businesses have the power to progress in incredible ways. When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other. Here youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits programs and flexibility that support you personally and professionally.
At American Express youll be recognized for your contributions leadership and impactevery colleague has the opportunity to share in the companys success. Together well win as a team striving to uphold ourcompany valuesand powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity and in an environment where everyone is seen heard and feels like they belong.
Join Team Amex and lets lead the way together.
The Colleague Experience Group (formerly HR) is focused on providing a great colleague experience every day. Our mission is to obsess over understanding the colleague experience at a deeper level to cocreate simple and great ways of working that enable everyone to be and deliver their best. Within CEG the Colleague Services (CS) organization plays a critical role in providing outstanding services capabilities data and insights to enable that great colleague experience. The organization builds and operates products and services to enable CEG and the business
This position will be part of the Colleague Services function within is a brand new highvisibility position and offers a unique opportunity to redesign and build effective business processes from the ground up playing a pivotal role in shaping our strong risk management culture and defining our strategy and compliance efforts for CEG globally.
How will you make an impact in this role
This individual will work in close partnership with Control Management and the CEG First Line process owners to drive process excellence and project management support and serve as the CEG point of contact and subject matter expert for expanded operational and regulatory part of this role this Senior Manager will work with CEG process owners to develop and maintain process documentation as per the RCSA (Risk & Control SelfAssessment) and PRSA (Process Risk SelfAssessment) enterprise timelines.
Responsibilities:
Under the RCSA framework create new process documents for most complex CEG processes including process flows and Standard Operating Procedures pulling in CEG SME input from process owners.
Provide coaching and support to CEG process owners for creation of RCSA process documents for simpler CEG processes and also for PRSA refreshes.
Ensure timely raising of Issues identified through RCSA and PRSA risk assessments as per Issue Management process.
Coordinate testing of processes across CEG process owners.
Work with CEG Product team to agree priorities for control automation and act as SME BU owner as part of Value CoCreation model when automation solutions need to be developed.
Support other aspects of Operational Risk Management and Enterprise Risk Management processes as they apply to CEG.
Minimum Qualifications:
- Significant experience in risk management or relevant field.
- Experience working with Control Management 2nd and 3rd line teams.
- Decisive selfstarter with high degree of accountability and experience leading teams through change.
Executive presence with ability to exercise sound business judgment and clear independent decisionmaking.
Strong verbal written and interpersonal skills to lead influence and drive consensus among individuals from a variety of business groups.
Deep experience in process mapping/documentation development of robust process controls/process automation initiatives.
Proven Project Management Skills with the ability to manage multiple complex items simultaneously.
Experience leading or coordinating crossfunctional or broad stakeholder teams of peers driving towards goals in timesensitive and rapidly changing situations.
Experience in MS Visio and Archer technology platforms a plus.
RCSA implementation experience a plus.
BA/BS Degree MBA Preferred.
Role will be hybrid.
We back our colleagues and their loved ones with benefits and programs that support their holistic wellbeing. That means we prioritize their physical financial and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financialwellbeing and retirement
- Comprehensive medical dental vision life insurance and disability benefits (depending on location)
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global onsite wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
Required Experience:
Manager
Employment Type
Full-Time
