L2 Lead Technical Application Support - Assistant Vice President
L2 Lead Technical Application Support - Assistant Vice President
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$ 78000 - 111800
1 Vacancy
Job Description
Job Description:
Job Title L2 Lead Technical Application Support
Corporate Title Assistant Vice President
Location Jacksonville FL
Overview
Compliance Production Services our organization within Deutsche Bank is responsible for providing technical L2 application support for business applications. The Compliance line of business has a current portfolio of 20 applications. The organization is in process of transforming itself using Google Cloud and many new technology offerings. As a L2 Lead Technical Application Support you will provide technical handson oversight to several support teams and be actively involved in technical issues resolution across multiple applications. You will also be application working as application lead and will be responsible for technical & operational processes for all application you support.
What We Offer You
A diverse and inclusive environment that embraces change innovation and collaboration
A hybrid working model allowing for inoffice / work from home flexibility generous vacation personal and volunteer days
Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
Competitive compensation packages including health and wellbeing benefits retirement savings plans parental leave and family building benefits
Educational resources matching gift and volunteer programs
What Youll Do
Act as application lead by owning the responsibilities related technical process operational and people for all applications supported
Provide technical handson oversight to several support teams and be actively involved in technical issues across multiple applications
Build up technical subject matter expertise on the applications being supported including business flows application architecture and hardware configuration. Maintain documentation knowledge articles and runbooks
Assist in the process to approve application code releases change tickets as well as tasks assigned to support to perform
Build and maintain effective and productive relationships with the stakeholders in business development infrastructure as well as thirdparty systems/data providers and vendors
Assist in special projects and view them as opportunities to enhance your skillset and develop your growth. These projects can include coding using shell scripting Python and YAML language for support functions
Skills Youll Need
Moderate experience in providing the handson Information Technology (IT) support and interacting with applications and end users
Engineering Degree/Post graduation from an accredited college or university with a concentration in Computer Science or ITrelated discipline with Red Hat Enterprise Linux (RHEL) professional skill in searching logs process commands start/stop processes use of OS commands to aid in tasks needed to resolve or investigate issues and Shell scripting knowledge a plus
Knowledgeable in cloud products like Google Cloud Platform (GCP) and hybrid applications
Working knowledge of Elastic Search WebLogic Tomcat OpenShift Grafana and Prometheus Google Cloud Monitoring
Understanding of Java (J2SE) spring Hibernate micro services as well as of database concepts and exposure in working with oracle and Structured Query Language (SQL) databases with strong understanding of ITIL /SRE/ DEVOPS best practices for supporting a production environment
Skills That Will Help You Excel
Strong written and oral communication skills including the ability to communicate technical information to a nontechnical audience and good analytical and problemsolving skills
Able to train coach and mentor and know where each technique is best applied
Confident working with several programming languages tools and technologies including Infrastructure as Code with the ability to guide colleagues as to the context where each is useful (preferably Python and Terraform)
Experience with GCP or another public cloud provider to build applications
Experience in an investment bank financial institution or large corporation using enterprise hardware and software
Expectations
It is the Banks expectation that employees hired into this role will work in the Jacksonville office in accordance with the Banks hybrid working model.
Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.
The salary range for this position in Jacksonville FL is $78000 to $ salaries may be based on a number of factors including but not limited to a candidates skill set experience education work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of renumeration.
Deutsche Bank Benefits
At Deutsche Bank we recognize that our benefit programs have a profound impact on our colleagues. Thats why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves at every stage of life. We provide access to physical emotional and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!
Learn more about your life at Deutsche Bank through the eyes of our current employees California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Banks California Privacy Notice please email .
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Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive fair and inclusive work environment.
We are an Equal Opportunity Employer Veterans/Disabled and other protected categories. Click these links to view the following notices:EEOC Know Your Rights;Employee Rights and Responsibilities under the Family and Medical Leave Act;Employee Polygraph Protection ActandPay Transparency Nondiscrimination Provision.
Required Experience:
Chief
Employment Type
Full-Time
