UNEMPLOYMENT INSURANCE ASSOCIATE III Internal Only

The Maryland Department of Labor (MD Labor)Division of Unemployment Insurance is accepting applications from qualified candidatesfor the position of Unemployment Insurance Benefits Associate III (Internal Only. This recruitment will be used to fillcurrent and future vacancies. The resulting eligible list will be maintainedfor one year after the closing date of the announcement.

• Request and process wages from other states to ensure eligibility of claimants employed in multiplestates.
• Process outgoing wages to be used in other state unemployment insurance claims.
• Communicate with other states via the UIMAILICON Network when necessary to handle complex interstate claims.
• Obtain and process wage and separation information for federal civilian and exmilitaryclaimants.
• Ensure prompt and accurate payment of benefits by reviewing claim history to identify any incidents of unemployment insurance fraud.
• Identify investigate and resolve problems related to claims for unemployment insurance benefits to keep individual claims up to date.
• Review the information provided by claimants and employers to ensure that the correct employers are associated with the unemployment claim.
• Verify the accuracy of the claim once the filing process is complete.
• Process alternate base period affidavits and determine if a wage dispute is needed.
• Request and review dependent documentation for claimants requesting dependent allowance.
• Review returned mail and resend if applicable.
• Respond to verification requests from claimants and outside agencies to verify receipt of unemployment insurance benefits.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Three Years of general clerical or call center experience working with the public directly.

Notes:

1. Applicants may substitute general clerical or call center experience for the required education at the rate of one year of experience for one year of education.

2. Applicants may substitute 30 credit hours at an accredited college or university for one year experience.

Preference will be given to applicantswho possess the following preferred qualification(s).Include clear and specific information on your application regardingyour qualifications.

At least six 6 months experience processing unemployment insurance claims.

Customer Service experience

Personnel employed in thisclassification will have access to federal tax information and must undergo astate and FBI criminal background check as a condition of employment.

All candidates are subject to abackground check against files maintained by the Division ofUnemploymentInsurance (MD Labor/DUI) to determine whether any monies are owed to MD Labor/DUIas a result of unemployment insurance overpayment/fraud. Any unpaid debt mayhave an impact on whether or not a candidate is offered employment.

Please make sure that youprovide sufficient information on your application to show that you meet thequalifications for this recruitment. All information concerning yourqualifications must be submitted by the closing will not considerinformation submitted after this candidates will beranked as Best Qualified Better Qualified or Qualified and placed ontheeligible (employment) list for at least one year.

Resumesare acceptable as additional information only. However theapplication must be completed in its entirety or it will be subject torejection.

All information concerning thequalifications including any required documentation (diploma transcriptcertificate etc. must be submitted and received by the closing submitted after this date will not be considered.

For positions that requireBachelor/Master Degree etc:

Educational credentials fromforeign countries must be evaluated by an approved education review evaluation must be submitted prior to hire. For further information youmay call International Consultants of Delaware WorldEducation Services .

The assessment may consist of arating of your education training and experience related to the requirementsof the is important that you provide complete and accurateinformation on your report all experience andeducation that is related to this position.

The examination for thisrecruitment will be an evaluation and rating of the information provided onyour application. Therefore it is essential that the application is filled outcompletely and accurately listing all relevant education and experienceaddressing the specific qualifications shown above and submitting any requireddocumentation (diploma transcript certification license etc.. Pleaseinclude clear detailed and specific information on your application regardingexperience qualifications related to the minimum qualifications desiredand/or selective qualifications of the position.

***Please note that your answers on the supplementalquestionnaire must correspond to the information provided on your applicationto receive credit.

STATE OF MARYLAND BENEFITS

may qualify for additional bonus points towards certification. Any joboffer will be contingent on the candidate providing a U.S. Military form DD 214verifying honorable discharge from service prior to starting employment (andmay be requested prior to interview).Permanent State employees do notneed to submit proof of Veterans status.

If you are unable to applyonline or encounter difficulty attaching required or optional documentationYoumay contact Chevelle Wiseor submit via email to. Please be sure to include your name identification number (EasyID# and job announcement number on any documentation to ensure timelyprocessing.

PLEASE DO NOT FAX OR EMAILUNSOLICITED DOCUMENTATION

Completed applicationsrequired documentation and any required addendums may be mailed to:

Maryland Department ofLabor/Office of Administration
Attn: UI Associate III CPUInternal Only) CW
100 S. Charles Street Tower I Ste. 5000
Baltimore MD 21201

The MD State Application Form can be foundonline

Maryland Department of Labor isan equal opportunity employer. It is the policy of MD Labor that all personshave equal opportunity and access to employment opportunities services andfacilities without regard to race religion color sex age national originor ancestry marital status parental status sexual orientation disability orveteran status.